Community Manager Jobs

About The Position

Requirements

• 2–5 years of experience in community management, customer advocacy, ambassador programs, customer marketing, customer engagement, or a related field.
• Experience building, managing, or scaling ambassador, champion, advocacy, customer, or B2B communities.
• Experience managing online community platforms such as Slack, Common Room, or similar community technologies.
• Demonstrated success designing and executing virtual events, engagement programs, campaigns, or community initiatives that drive participation and member value.
• Strong project management and organizational skills, with the ability to manage multiple priorities and execute independently.
• Experience collaborating effectively with cross-functional teams, including Product, Marketing, Customer Success, Communications, and Operations.
• Excellent written and verbal communication skills, with the ability to engage, educate, and build relationships across diverse audiences.
• Strong analytical skills and experience using community metrics, engagement data, and member feedback to inform decisions and improve programs.
• Experience gathering customer or community feedback and translating insights into actionable recommendations for stakeholders.
• Passion for creating inclusive, welcoming, and valuable community experiences that foster belonging and advocacy.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Responsibilities

• Own and execute community programs that drive engagement, participation, and member retention.
• Recruit, onboard, and support community members.
• Plan and facilitate virtual events, workshops, challenges, and community experiences that create value for members.
• Manage and grow community platforms, including Slack and Common Room, while fostering a welcoming and engaging environment.
• Partner with Product, Marketing, Customer Success, and Communications teams to collect feedback, surface customer insights, and strengthen community impact across the business.
• Create content, communications, and engagement campaigns that encourage participation and celebrate community success stories.
• Analyze community health metrics and program performance, using data and member feedback to continuously improve programs.
• Build scalable processes, documentation, and operational systems that support long-term community growth.
• Help establish community best practices and contribute to the evolution of Superhuman’s community strategy as the program continues to grow.

Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year
• 12 days of paid holidays per year
• two floating holidays per year
• flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities