General Manager

Community Choice Financial Family of Brands•Decatur, GA

4d•Onsite

About The Position

The General Manager at Titlemax in Decatur, Georgia, leads store operations and team performance while providing customers with financial solutions. The role is responsible for growing revenue, maintaining compliance, and building customer loyalty through strong service. The GM develops team members through coaching and training and works in a fast-paced, customer-focused environment. This is a full-time, in-person position requiring at least 40 hours per week and regular weekend attendance. Compensation is $19.25 per hour, with eligibility for performance bonuses.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Leadership experience in operations.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
At least 18 years of age, or 19 in Alabama.
Ability to meet the physical demands of the role, including frequently remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Successful completion of a background check.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed company standards.
Coach, lead, and develop team members on systems, company standards, account management, collections, job duties, and performance reports.
Lead local marketing initiatives, business-to-business partnerships, referral generation, and community and in-store events to grow revenue.
Examine, evaluate, and process loan or pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by corporate leadership or the District Manager.
Supervise office security, cash management, and loss prevention, including documenting cash variances, vault and inventory activity, deposits, and expenses.
Conduct opening and closing procedures and train new staff in keyholder duties.
Participate in employee selection, review, hiring, and retention.
Develop work schedules based on budget, workload, and store needs, and ensure appropriate staffing.
Handle complex customer situations with integrity and professionalism.
Maintain the appearance of the store and address basic facility needs, including scheduling maintenance and overseeing planograms and promotional displays.
Perform duties outside the office when applicable, including vehicle appraisals, store errands, and external marketing.
Work efficiently in a changing, fast-paced environment and manage multiple tasks to meet individual and team performance standards.
Complete additional tasks as directed by leadership.
Maintain regular, in-person attendance and a full-time schedule, including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company's brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage options, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace access to retailer discounts.
Paid time off starting at 12 days in the first year and increasing over time.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.