Clinic Operations Manager

Community Medical Services•Lima, OH

About The Position

Community Medical Services is hiring a Clinic Manager to oversee the smooth daily operation of a clinic that provides care to people affected by opioid and other substance use disorders. The manager supports a safe, welcoming place for patients beginning recovery and helps advance the organization’s mission through effective staff leadership, patient care coordination, and clinic operations. The role includes hiring, training, guiding, and evaluating clinic staff; determining staffing standards based on care and workflow needs; addressing patient concerns; and supporting coordination of care and patient flow. The Clinic Manager develops operational policies and procedures, streamlines processes, monitors performance, and supports quality improvement. In collaboration with the Regional Operations Director, the manager also develops business plans for new programs and strategic initiatives. The role works with Quality and Compliance to support adherence to state and federal requirements and manages external agency inspections, audits, and plans of correction.

Requirements

High school diploma required.
Prior supervisory experience or experience leading individuals or teams required.

Nice To Haves

At least two years of experience in behavioral health or health services.

Responsibilities

Hire, train, and guide the patient services team and supervisors.
Determine clinic staffing standards based on patient care needs, workflow, and other clinical needs.
Identify, de-escalate, and resolve patient concerns.
Work with Quality and Compliance to ensure clinic staff comply with state and federal requirements.
Ensure appropriate coordination of patient care, including managing patient flow at the site.
Establish customer service KPIs and model behaviors that demonstrate service excellence focused on patient care.
Manage outside agency inspections and assist with plans of correction or audits, including CARF, OBHL, RHBA, state, DEA, fire, and alarm inspections.
Work with the assigned Clinical Coordinator on grievances, appeals, and complaints from clients and oversight agencies.
Develop policies and procedures for division functions, streamline processes, monitor performance, and support quality improvement initiatives.
Work with the Regional Operations Director to develop business plans for new programs and other strategic initiatives.