Clinic Operations Manager

Step Forward ABA•Chicago, IL

1d•$50,000 - $60,000

About The Position

Step Forward ABA is seeking an organized, capable, and adaptable Clinic Operations Manager to help its clinics run smoothly and support therapists, children, families, and staff. The role manages resources, supplies, equipment, facilities, compliance, and day-to-day operational needs. It also supports clinic scheduling, staff and client coordination, community outreach, marketing, and team events. The position contributes to an efficient, welcoming, child-centered environment and may take on additional tasks as clinic needs evolve.

Requirements

Organized and able to create systems that keep operations running smoothly.
Resourceful and proactive in finding solutions.
Adaptable and steady when priorities shift in a fast-paced environment.
Community-minded, with an interest in representing the team and building positive connections with families and local partners.

Responsibilities

Manage clinic resources, supplies, and equipment to maintain a welcoming, professional, and child-centered environment.
Ensure compliance with company policies, procedures, and regulatory requirements.
Coordinate facility maintenance, including repairs and replacement of perishable items.
Address day-to-day operational needs and support seamless workflows for clinical teams.
Review schedules and recommend intake capacity and staffing needs, including when additional clients or Behavior Technicians are needed.
Plan and organize staff appreciation activities, holiday celebrations, spirit weeks, and seasonal arts and crafts for children.
Support community outreach and marketing, including planning and attending job fairs, conferences, and events, and building partnerships with local organizations and referring providers.
Coordinate client therapy appointments and staff schedules to maximize efficiency and meet client goals.
Resolve scheduling conflicts quickly to minimize service disruptions.
Review scheduling practices regularly and identify and implement improvements.
Maintain accurate records of schedule changes and updates and communicate them clearly to staff and families.
Audit schedules for accuracy and manage back-end corrections.
Take on additional tasks as needed to support the evolving needs of the clinic.

Benefits

Competitive salary and benefits package with opportunities for performance-based bonuses.
60 hours of PTO.
60 hours of sick time.
Health, dental, and vision insurance available to full-time employees working more than 30 hours per week.
401(k) with matching.
Flexible schedule options.
Mileage reimbursement.
Career growth and advancement opportunities.
Professional development assistance.
Tuition discount for several online universities.
Student Analyst Program.
Paid RBT Training Program.
Annual celebrations and team events.
Referral program.