Manager Clinic Operations

INTEGRIS Health•Oklahoma City, OK

2d•Onsite

About The Position

INTEGRIS Health is hiring a full-time, day-shift Manager Clinic Operations at INTEGRIS Health Council Crossing in Oklahoma City, Oklahoma. The role manages the operational, financial, quality, and regulatory compliance functions of a medical group practice with five or more providers. The manager oversees staffing and employee performance, clinic budgets and financial management, patient account concerns, provider-related issues, and ongoing efforts to improve patient care and satisfaction. The position also supports staff education, clinical student rotations, and mentoring of new Clinic Business Managers.

Requirements

Master’s degree in business or a healthcare-related field and three years of previous healthcare management experience; OR a bachelor’s degree in business or a healthcare-related field and four years of healthcare management experience; OR five years of healthcare management experience or current RN or LPN licensure in Oklahoma or a current multistate license from an eNLC member state, which may be substituted in lieu of a degree.
Working knowledge of Microsoft Word and Excel.
Ability to communicate effectively in English, verbally and in writing.

Responsibilities

Manage operational clinic site functions, including the operational, financial, quality, and regulatory compliance of a medical group practice with five or more providers.
Hire, supervise, evaluate, coach, and take corrective action with staff; initiate recruitment, interview candidates, make hiring decisions, and determine merit increases.
Ensure clinical compliance with applicable requirements, including Joint Commission, OSHA, and CLIA standards.
Handle employment issues in accordance with organizational policies, procedures, and employment law standards.
Work with Medical Directors and physicians on financial and operational issues and resolve provider-related concerns with the site Medical Director or physician.
Gather and analyze financial, budget, and schedule information; develop annual clinic budgets for associated cost centers and manage group practice finances prudently.
Compile data, analyze group practice performance, and recommend ways to increase profitability.
Educate staff on new processes, systems, and INTEGRIS Health guidelines.
Address front-line patient account concerns and collaborate with other departments to resolve charge, coding, and account issues.
Review and approve bad-debt write-offs and referrals of patient accounts to third-party collection agencies.
Administer employee work schedules to support customer satisfaction and clinic financial goals.
Manage up to 25 or more employees, directly and indirectly.
Schedule and manage clinical student internships and rotations.
Conduct regular departmental meetings and record minutes.
Solicit quality and process-improvement suggestions to continually improve patient care and satisfaction.
Serve as a mentor and provide training to new Clinic Business Managers on operational concerns.
Work with the finance department to develop physician financial reports.