Manager Clinic Operations

INTEGRIS Health•Oklahoma City, OK

About The Position

INTEGRIS Health is seeking a Manager of Clinic Operations for its Council Crossing location in Oklahoma City, Oklahoma. The manager oversees the operational, financial, quality, and regulatory compliance functions of a medical group practice with five or more providers. The role includes developing and managing clinic budgets, analyzing financial and operational data, and working with physicians, Medical Directors, finance, billing, and other departments to address operational and account issues. The manager hires, supervises, evaluates, coaches, and schedules employees, and supports staff with new processes, systems, and organizational guidelines. The position also addresses patient-account concerns, supports quality and process improvement, and manages clinical student internships and rotations.

Requirements

Master’s degree in business or a healthcare-related field and three years of previous healthcare management experience; or
Bachelor’s degree in business or a healthcare-related field and four years of healthcare management experience; or
Five years of previous healthcare management experience, or current Oklahoma RN or LPN licensure or a current multistate license from an eNLC member state; healthcare management experience may be substituted in lieu of a degree.
Working knowledge of Microsoft Word and Excel.
Ability to communicate effectively in English, verbally and in writing.

Responsibilities

Manage the clinic’s operational, financial, quality, and regulatory compliance functions.
Develop annual budgets for clinic cost centers and manage clinic and group-practice finances prudently and accurately.
Compile and analyze data and recommend ways to increase group-practice profitability.
Educate staff about new processes, systems, and INTEGRIS Health guidelines.
Initiate recruitment, interview candidates, and make hiring decisions for the clinic.
Evaluate employee performance and determine merit increases.
Coach employees and administer corrective action in accordance with policy.
Handle front-line concerns about patient accounts and collaborate with other departments to resolve account issues involving charges, coding, or other information.
Review and approve bad-debt write-offs and referrals of patient accounts to third-party collection agencies.
Manage employee work schedules to support customer satisfaction and clinic financial goals.
Manage up to 25 or more employees directly and indirectly.
Schedule and manage clinical student internships and rotations.
Mentor and train new Clinic Business Managers on operational concerns.
Work with the site Medical Director or physicians to resolve provider-related issues.
Work with the finance department to develop physician financial reports.
Manage hiring, supervision, evaluation, and employment issues in accordance with policy, procedure, and employment law.
Ensure clinical compliance, including Joint Commission, OSHA, and CLIA requirements.
Meet with Medical Directors and physicians to communicate financial and operational issues.
Conduct regular departmental meetings and record minutes.
Solicit quality and process improvement suggestions to improve patient care and satisfaction.
Work with Physicians Billing to resolve billing issues.