Operations Manager - Clinic Setting

Action Behavior Centers•Boulder, CO, CO

5h•$65,000 - $85,000•Onsite

About The Position

The Operations Manager leads the overall operations of an ABC facility, cultivating a supportive work environment, demonstrating commitment to families, and overseeing the location’s financial performance, safety, and compliance. The role aims to transform the lives of children with autism and the clinicians who support them. The Operations Manager tracks monthly KPIs, clinic budgets, and team performance; builds connections with families and provides education and guidance during onboarding; and attracts, engages, and retains a team of 25–50 professionals. The role conducts performance evaluations, corrective actions, and development plans; organizes team events and celebrations; and partners with the Clinic Admissions Associate, Clinical Director, and department leaders on operational quality. ABC describes a strengths-based approach to supporting children with autism and reports operating in Texas, Arizona, Colorado, Illinois, North Carolina, and Minnesota. The company states it has more than 1,000 board-certified behavior analysts, 7,000 paraprofessionals, and a support team that includes psychologists, assessment specialists, and operations professionals.

Requirements

At least 6 years of people management experience leading a large team of professionals across multiple sites and/or in district management.
A bachelor’s or master’s degree is preferred, or considerable people management experience is required.
High emotional intelligence when working with children with developmental delays and their families.
Strong, professional communication style with department leaders.
Ability to be physically present at the assigned job location.
Ability to sit, stand, walk, and assume a variety of positions, including bending, kneeling, squatting, crawling, crouching, climbing, carrying, pushing, pulling, and reaching at or above shoulder level or overhead.
Ability to lift or move up to 50 pounds.
Ability to maintain near and far visual acuity.
Ability to properly wear necessary personal protective equipment.
Ability to hear, understand, and distinguish speech or other sounds.
Ability to make independent decisions and evaluate consequences.
Ability to perform essential functions safely and successfully in accordance with applicable standards, including productivity standards, and maintain regular, punctual attendance.

Nice To Haves

Bachelor’s or master’s degree.

Responsibilities

Lead the overall operations of an ABC facility.
Cultivate a supportive work environment and demonstrate commitment to the families served.
Oversee the location’s financial performance, safety, and compliance.
Track monthly KPIs, clinic budgets, and team performance.
Establish connections with families and provide education and guidance throughout onboarding.
Attract, engage, and retain 25–50 teammates.
Conduct performance evaluations, corrective actions, and development plans.
Plan monthly and quarterly team events and celebrations.
Partner with the Clinic Admissions Associate, Clinical Director, and department leaders on operational quality.

Benefits

Base salary of $65,000–$85,000 per year.
Potential bonus of up to $18,000, paid monthly and quarterly.
Career growth pathways to Senior Operations Manager, Group Operations Manager, Regional Director of Operations, and Senior Regional Director of Operations.
Professional development through the Badge Up Program, Regional Workshops, Annual Leadership Summit, and Initial Training Cohorts in Austin, Texas.
10 days of PTO, 10 paid holidays, and 2 flex days, with additional time based on tenure.
Employer contributions toward student loan repayment.
Maternity/paternity award of up to $3,000 and flexible spending account options for childcare.
DoorDash Pass, team happy hours, and Regional Night of Honors.
Up to $600 in student loan repayment options and tuition discounts.
90% health insurance coverage for ABC teammates.
401(k) retirement plan with 2% company matching and 100% vesting.