Operations Manager - Clinic Setting
About The Position
The Operations Manager leads the overall operations of an ABC facility, cultivating a supportive work environment, demonstrating commitment to families, and overseeing the location’s financial, safety, and compliance responsibilities. The role focuses on transforming the lives of children with autism and the clinicians who support them. The Operations Manager tracks KPIs, clinic budgets, and team performance; builds strong connections with families by providing education and guidance throughout onboarding; and attracts, engages, and retains teams of 25–50 professionals. The manager conducts performance evaluations, corrective actions, and development plans, and organizes monthly and quarterly team events. The role partners with the Clinic Admissions Associate, Clinical Director, and department leaders on operational quality.
Requirements
- At least 6 years of people management experience leading a large team of professionals across multiple sites and/or in district management.
- A bachelor’s or master’s degree is preferred, or considerable people management experience is required.
- High emotional intelligence, particularly when working with children with developmental delays and their families.
- Strong, professional communication style when working with department leaders.
- Ability to be physically present at the assigned job location.
- Ability to sit, stand, walk, and assume varied positions, including bending, kneeling, squatting, crawling, crouching, climbing, carrying, pushing, pulling, and reaching at or above shoulder level and overhead.
- Ability to lift or move up to 50 pounds.
- Ability to maintain near and far visual acuity and to hear, understand, and distinguish speech or other sounds.
- Ability to properly wear necessary PPE.
- Ability to make independent decisions and evaluate consequences.
- Ability to perform essential functions safely and successfully in accordance with applicable standards, including productivity standards.
- Ability to maintain regular, punctual attendance.
Nice To Haves
- A bachelor’s or master’s degree.
Responsibilities
- Lead the overall operations of an ABC facility.
- Cultivate a supportive work environment and demonstrate commitment to the families served.
- Oversee the location’s financial, safety, and compliance responsibilities.
- Track KPIs, clinic budgets, and team performance monthly.
- Establish strong connections with families and provide education and guidance throughout onboarding.
- Attract, engage, and retain a team of 25–50 professionals.
- Conduct performance evaluations, corrective actions, and development plans.
- Plan monthly and quarterly team events and celebrations.
- Partner with the Clinic Admissions Associate, Clinical Director, and department leaders on operational quality.
Benefits
- Base salary of $65,000–$85,000 per year.
- Potential bonus of up to $18,000, paid monthly and quarterly.
- Career growth pathways from Operations Manager to Senior Operations Manager, Group Operations Manager, Regional Director of Operations, and Senior Regional Director of Operations.
- Professional development through the Badge Up Program, Regional Workshops, Annual Leadership Summit, and Initial Training Cohorts in Austin, Texas.
- 10 days of PTO, 10 paid holidays, and 2 flex days, with additional time based on tenure.
- Employer contributions toward student loan repayment.
- Maternity/paternity award of up to $3,000 and FSA options for childcare.
- DoorDash Pass, team happy hours, and Regional Night of Honors.
- Student loan repayment options of up to $600 and tuition discounts.
- 90% health insurance coverage for ABC teammates.
- 401(k) retirement plan with 2% company matching and 100% vesting.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
