Assistant Manager, Clinic Operations

Summit Spine•Greenville, SC

About The Position

Summit Spine and Joint Centers is a rapidly growing, multi-state Interventional Pain Management group practice providing integrated clinical, surgical, and imaging services. The Assistant Manager, Clinic Operations oversees general clinic and ambulatory surgery center operations and establishes and implements departmental goals, objectives, policies, procedures, and systems. This is a full-time, benefited position covering assigned locations in Greenville, Spartanburg, and Anderson, South Carolina, and reports to the Director of Clinical Operations.

Requirements

At least one year of clinical experience.
Willingness to travel to all assigned locations.
Cohesive leadership and customer service skills.
Ability to become a core trainer and super user of E Clinical Works.
Excellent verbal and written communication skills, including fluency in reading, writing, and speaking English.
Strong interpersonal, leadership, and problem-solving skills, including the ability to address staff issues.
Ability to train, mentor, and motivate staff.
Emotional intelligence and professionalism when assessing employee performance and standards, implementing change, ensuring accountability, and rewarding achievement.

Nice To Haves

Experience using eClinicalWorks.
Bachelor's degree, or equivalent combination of education, training, and experience.
Multilingual ability.

Responsibilities

Oversee general clinic and staff operations and establish and implement departmental goals, objectives, policies, procedures, and systems.
Project-manage initiatives as directed by the Director of Clinic Operations or COO, contributing to process improvement and positive P&L growth.
Serve as a liaison between leadership and employees, promoting staff performance improvement through training and performance evaluation.
Contribute to the development and implementation of structured employee training programs for clinic staff.
Partner and collaborate with physicians and Administration to ensure clinical standards, regulatory requirements, and operational workflows support the company mission.
Coordinate with Human Resources and Employee Scheduling to ensure adequate staffing at assigned locations.
Coordinate with third-party services to support continued company operations.
Gather, analyze, and report data for fiscal and statistical analysis.
Perform additional duties as assigned.
Travel to all assigned locations.