Community Manager - The Cliffs Lofts

Greystar Management Services•Jersey City, NJ

About The Position

The Community Manager oversees the day-to-day operations of The Cliffs Lofts, including property team members, daily activities, and resources, to achieve budgeted financial and operational goals. The role ensures operations comply with company policies and procedures and applicable laws and regulations governing multifamily housing. Proven experience overseeing property renovations and value-add projects is required. The position is responsible for property budgeting and financial performance, rent and fee collection, vendor payments, expenditure control, lease enforcement, marketing and leasing strategies, resident satisfaction, property upkeep, staff supervision, and owner relations. It also completes accounting, financial, administrative, and other reports. In California, the Community Manager also manages lease documentation using the California-specific Lease File Checklist. The salary range is $90,000–$100,000. The position may also be eligible for bonus programs. Benefits for full-time employees include medical, dental, vision, disability and life insurance; paid time off; an onsite housing discount for onsite team members, subject to availability; a paid sabbatical after 10 years of service and every five years thereafter; 401(k) matching; paid parental leave; fertility benefit reimbursement; an Employee Assistance Program; optional insurance and legal plans; and charitable-giving benefits.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities sufficient to manage an apartment community, resolve customer issues, complete financial records and reports, increase revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other onsite staff with golf-cart access also have valid licenses.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Experience overseeing property renovations and value-add projects.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Manage the property's day-to-day operations, team members, activities, and resources to achieve budgeted financial and operational goals.
Ensure property operations comply with company policies and procedures and applicable housing laws and regulations.
Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, overseeing timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, validating insurance certificates, coding charges, and coordinating communication with vendors, accounting, and owners.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable late fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Conduct regular property inspections and address safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
In California, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only enrollment.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable-giving program and benefits.
Potential eligibility for quarterly or annual bonuses for corporate positions, or weekly, monthly, and/or quarterly bonuses for onsite property positions.