Community Manager (District Lofts)

Mark-Taylor Residential • Gilbert, AZ

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About The Position

Mark-Taylor is hiring a Community Manager for District Lofts in Gilbert, Arizona. The role is responsible for overseeing daily community operations, maintaining high community standards, supporting resident retention, and providing excellent resident service. The Community Manager manages the community’s financial performance, leads and develops administrative and service personnel, oversees hiring and performance management, and coordinates property inspections and enhancements. The position calls for strong multifamily property management, leadership, customer service, organizational, problem-solving, administrative, and financial skills.

Requirements

• At least 1 year of operational experience in a luxury multifamily setting as a Community Manager or in a similar role.
• Strong multifamily property management experience and the ability to oversee Community Manager responsibilities and daily operations.
• Proven leadership skills, including developing and motivating teams and establishing accountability and clear expectations.
• Excellent customer service and communication skills, including resolving resident concerns and managing escalated situations.
• Strong organizational and time-management skills and the ability to balance competing priorities.
• Ability to lead by example, coach team members, and foster a professional, collaborative, and welcoming work environment.
• Strong problem-solving and decision-making skills, including addressing staffing challenges and operational needs.
• Ability to support resident retention and promote a positive living experience.
• Strong administrative and financial skills, including overseeing reporting, budgeting, and property performance.
• Commitment to operational consistency, team culture, and Mark-Taylor’s core values.
• Basic understanding of written and verbal English.

Nice To Haves

• Bachelor of Arts degree or equivalent professional experience.
• Experience with Resman, Yardi, or similar platforms.

Responsibilities

• Meet or exceed revenue targets by setting rent rates, managing operating expenses, and monitoring aged delinquency.
• Prepare and review monthly financial reports, forecast performance, and develop proactive plans for the asset’s financial performance.
• Coach, mentor, and inspire administrative and service personnel, coordinating team activities and individual goals through tactical planning.
• Oversee hiring and ongoing employee performance management, including courageous conversations and applicable HR processes.
• Conduct regular property inspections and propose, plan, and execute property enhancements.
• Oversee daily community operations and maintain high community standards.
• Resolve resident concerns and escalated situations while maintaining positive resident relations.

Benefits

• Employee rent discounts, subject to availability at each community.
• Access to Mark-Taylor amenities.
• Employee appreciation events.
• Career growth opportunities.
• 401(k) with company match.
• Paid time off, sick time, holidays, and volunteer time.
• Medical, dental, and vision benefits.
• Bonuses based on achievement of operational metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed