District Assistant Community Manager

Sun Communities•Grand Rapids, MI

About The Position

The District Assistant Community Manager supports the district in the main functions of a Sun community, including management, office administration, and maintenance and grounds. The role encompasses administrative activities, marketing, assistance with leasing and home sales, property maintenance, budgeting, and resident relations.

Requirements

High school diploma or GED.
At least 2 years of general business and customer service experience.
Excellent written and verbal communication skills.
Demonstrated leadership abilities.
Intermediate computer proficiency.
Solid negotiation skills.
Ability to thrive in a fast-paced environment.
Flexibility to respond to community needs during non-business hours.

Nice To Haves

Bachelor’s degree in a related field.
At least 6 months of prior sales and leasing experience.

Responsibilities

Handle delinquencies and approve eviction proceedings in accordance with Sun’s policies; obtain RVP approval for evictions for cause.
Monitor, code, and approve invoices for operating expenses and sales-related costs.
Manage rent collection, including collecting, posting, and depositing income from rental sites and homes, and filing to collect delinquent debts.
Handle customer issues promptly and professionally through a variety of communication methods.
Coordinate team member selection and development and ensure compliance with applicable policies and procedures.
Coordinate and assist with the Lease Purchase Program, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up.
Coordinate and follow up on service requests.
Ensure customers and residents receive service consistent with Sun’s Customer Service philosophy.
Report deficiencies that could adversely affect community operations.
Identify and prepare sites for model homes and coordinate preparation of vacant sites for home move-ins with the maintenance team.
Inspect used or repossessed homes and recommend purchases and renovations.
Enforce community rules and regulations.
Review monthly property accounting reports and compile reports for the Accounting Department as required; prepare monthly explanations of P&L variances for District Manager review and approval.
Ensure compliance with federal, state, and local agencies regulating fair housing laws and community operations.
Maintain community appearance and grounds to Sun’s curb appeal standards.
Use the Art of Sales process during prospect appointments.
Plan and coordinate resident relations events and activities.
Initiate and maintain relationships with local dealers.
Handle onsite emergencies in accordance with standard operating procedures.
Adhere to Sun’s “3 contacts per day” standard.
Assist with developing a marketing strategy and maintain effective advertising to attract prospective residents.
Perform other duties as assigned.

Benefits

Comprehensive medical and prescription coverage with four plan options.
Dental and vision plans.
On-site fitness center.
Voluntary health and dependent care reimbursement accounts.
Life, accidental death and dismemberment, and dependent life insurance.
Short- and long-term disability coverage.
401(k) plan with Sun matching contribution.
Employee Assistance Program.
Identity theft insurance.
Legal assistance plan.
Pet insurance.
Tuition reimbursement program.
Vacation RV site discounts at Sun resorts.
Team Member Perks & Discounts program.
Up to six weeks of paid parental leave for birth, adoption, or placement of a child.
Paid time off, including ten holidays, vacation, personal and sick time, bereavement leave, and jury-duty pay.
Advancement opportunities.
Learning and growth opportunities.
Flexibility.