Assistant Community Manager - Spring District/The Briar

Brighthaven•Bellevue, WA

5h•$28 - $29

About The Position

The Assistant Community Manager supports the Community Manager in the property's operations, including reporting, rent processing, leasing, marketing, and overseeing the community and associates when the Community Manager is absent. The role calls for professionalism, positive engagement, strong customer service, and relationship-building with residents, staff, vendors, regulatory contacts, and social services partners. The Assistant Community Manager responds to resident and staff concerns collaboratively and helps create a positive, inclusive community experience. The position also supports resident relations and retention, rent collection and other financial duties, property inspections and readiness, staff leadership, leasing, and compliance with company procedures and applicable laws. The incumbent is classified as essential staff and is expected to report to work and follow safety and business protocols.

Requirements

At least 2 years of experience as an Assistant Community Manager.
Knowledge of LIHTC/Tax Credit programs.
Excellent communication skills and strong dedication to customer service.
A solid track record of bookkeeping and rent collection.
Thorough understanding of landlord/tenant law.
Strong understanding of Fair Housing laws.
Superior interpersonal skills, including the ability to work well with diverse personalities; tact; maturity; and flexibility.
Resourcefulness and organization.
Computer proficiency, including Windows, Word, Excel, the internet, and email.
Working knowledge of Yardi Voyager property management software.

Responsibilities

Provide A+ customer service and promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and addressing service issues.
Serve as a resource for residents on matters affecting community living and timely rent payments.
Organize and execute resident appreciation and retention events.
Maintain secure, confidential files for each resident.
Answer phones, greet walk-ins, and handle foot traffic.
Assist with leasing duties, including touring prospective residents.
Collect, post, and deposit rents, security deposits, and other community income.
Review resident files and ledger records for unpaid balances and late fees, communicate with residents about outstanding balances, pursue delinquent payments, and enforce lease agreements.
Assist with monthly projection reporting; inspect vacancies, make-ready apartments, and models; and inspect the property for policy violations, repairs, and landscaping needs.
Meet regularly with the Community Manager and Regional Manager to discuss community performance.
Oversee property operations and staff when the Community Manager is absent.
Support Leasing Consultants and ensure Fair Housing guidelines are followed.
Manage compliance file maintenance under the direction of the Compliance department and Community Manager, where applicable.
Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other applicable apartment-industry laws.
Follow established eviction procedures, including proper notice requirements and representing the property in court hearings and eviction proceedings as required.
Perform other duties as assigned by the Community Manager.