Assistant Community Manager - Spring District/The Briar

Avanath • Bellevue, WA

5h • $28 - $29

About The Position

The Assistant Community Manager assists with the Community Manager’s operational duties, including reporting, rent processing, leasing, marketing, and overseeing the community and associates when the Community Manager is absent. The role calls for professionalism, positive engagement, strong resident and customer service, and relationship-building with residents, staff, vendors, regulatory contacts, and social services partners. The position also supports community operations, resident satisfaction and retention, property compliance, and staff leadership.

Requirements

• At least 2 years of experience as an Assistant Community Manager.
• Knowledge of LIHTC/Tax Credit programs.
• Excellent communication skills and dedication to customer service.
• A solid track record of bookkeeping and rent collection.
• Thorough understanding of landlord/tenant law.
• Strong understanding of Fair Housing laws.
• Superior interpersonal skills, including the ability to work with diverse personalities; tact; maturity; and flexibility.
• Resourcefulness and organization.
• Computer proficiency, including Windows, Word, Excel, internet, and email.
• Working knowledge of Yardi Voyager property management software.
• Professionalism, positive engagement, active listening, and a collaborative approach to resolving resident and staff concerns.
• Ability to report to work as essential staff and follow safety and business protocols.

Responsibilities

• Provide A+ customer service and respond to resident complaints, questions, and requests in a timely manner, taking appropriate action to resolve service issues.
• Promote resident satisfaction and retention and serve as a resource for matters affecting residents’ community-living experience and timely rent payments.
• Organize and conduct resident appreciation and retention events.
• Maintain a secure, confidential file for each resident.
• Answer phones, greet walk-ins, and handle foot traffic.
• Assist with leasing duties, including touring prospective residents, and support Leasing Consultants while ensuring Fair Housing guidelines are followed.
• Collect, post, and deposit rents, security deposits, and other community income.
• Review resident files and ledgers for unpaid balances and late fees; communicate with residents, collect delinquencies, and enforce lease agreements.
• Assist with monthly projection reporting; inspect vacancies, make-ready apartments, and models; and inspect the property for policy violations, repairs, and landscaping needs.
• Meet regularly with the Community Manager and Regional Manager to discuss community performance.
• Oversee property operations and staff in the Community Manager’s absence.
• Manage compliance file maintenance under the direction of the Compliance department and Community Manager, where applicable.
• Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other applicable apartment-industry laws.
• Follow established eviction procedures, including proper notice requirements and representing the property in court hearings and eviction proceedings as required.
• Perform other duties assigned by the Community Manager.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Personal time off
• Paid holidays
• Industry learning and development opportunities, including online training, classes, and one-on-one coaching
• Opportunities for advancement and promotion from within
• Flexible work schedules to accommodate varying employee needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed