District Assistant Community Manager

Sun Communities•Grand Rapids, MI

1d•$18 - $20

About The Position

The District Assistant Community Manager supports the district in the core functions of a Sun community: management, office administration, and maintenance and grounds. The role encompasses administrative activities, marketing, support for leasing and home sales of new and pre-owned homes, property maintenance, budgeting, and resident relations. The position also supports team development and community operations, helps maintain customer service standards and community appearance, and works to ensure compliance with applicable policies, procedures, and regulations. It requires flexibility to respond to community needs outside normal business hours.

Requirements

High school diploma or GED.
Two years of general business and customer service experience.
Excellent written and verbal communication skills.
Demonstrated leadership abilities.
Intermediate computer proficiency.
Solid negotiation skills.
Ability to thrive in a fast-paced environment.
Flexibility to respond to community needs during non-business hours.

Nice To Haves

Bachelor’s degree in a related field.
Six months of prior sales and leasing experience.

Responsibilities

Handle delinquencies and approve eviction proceedings in accordance with Sun policies; obtain RVP approval for evictions for cause.
Monitor, code, and approve invoices for operating expenses and sales-related costs.
Manage rent collection, including collecting, posting, and depositing income from rental sites and homes, and filing to collect delinquent debts.
Address customer issues promptly and professionally through a variety of communication methods.
Coordinate team member selection and development and ensure team members follow applicable policies and procedures.
Coordinate and assist with the Lease Purchase Program, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up.
Coordinate and follow up on service requests.
Ensure customers and residents receive high-quality service consistent with Sun’s Customer Service philosophy.
Report deficiencies that could adversely affect community operations.
Identify and prepare sites for model homes and coordinate with maintenance to prepare vacant sites for home move-ins.
Inspect and recommend purchases and renovations of used or repossessed homes.
Enforce community rules and regulations.
Review monthly property accounting reports and compile reports for the Accounting Department as required.
Prepare monthly explanations of profit-and-loss variances for District Manager review and approval.
Ensure compliance with federal, state, and local agencies regulating fair housing and community operations.
Maintain the community’s overall appearance and grooming in accordance with Sun’s curb appeal standards.
Use the Art of Sales process during prospect appointments.
Plan and coordinate resident relations events and activities.
Initiate and maintain relationships with local dealers.
Handle onsite emergencies in accordance with standard operating procedures.
Adhere to Sun’s “3 contacts per day” standard.
Assist with developing a marketing strategy and maintain effective advertising to attract prospective residents.
Perform other duties as assigned.

Benefits

Comprehensive medical and prescription coverage with four plan options.
Dental and vision plans.
On-site fitness center.
Voluntary health and dependent care reimbursement accounts.
Life, accidental death and dismemberment, and dependent life insurance.
Short- and long-term disability coverage.
401(k) plan with Sun matching contribution.
Employee Assistance Program.
Identity theft insurance.
Legal Assistance Plan.
Pet insurance.
Tuition reimbursement.
Vacation RV site discounts at Sun resorts nationwide.
Team Member Perks & Discounts program.
Up to six weeks of paid parental leave for birth, adoption, or placement of a child.
Paid time off, including ten holidays, vacation, personal and sick time, bereavement, and jury duty pay.
Advancement opportunities, learning and growth opportunities, and flexibility.