Community Assistant - Hub U District

American Campus Communities•Seattle, WA

6d•Onsite

About The Position

The Community Assistant supports property management with leasing and marketing and helps create a dynamic living experience for current residents and parents through customer service and adherence to American Campus Communities Basic Operating Standards and Systems (BOSS). The position requires the employee to have a degree or certificate program in progress at an accredited college or university. It includes office and on-call shifts, which may occur on weekdays, evenings, weekends, holidays, or overnight, along with participation in Turn, Move-In, and Move-Out activities. The Community Assistant also supports resident services, community safety, administrative tasks, events, and property upkeep.

Requirements

A graduate, bachelor's, associate degree, or diploma program must be in progress at an accredited college or university.
Availability for regularly assigned office and on-call shifts on weekdays and weekends, based on academic schedule availability.
Availability to periodically work events in the evenings and/or on weekends.
Ability to work scheduled or needed shifts during Turn, Move-In, and Move-Out, potentially for multiple consecutive days and/or extended hours.
Availability is a high priority when considering other extracurricular opportunities.

Responsibilities

Conduct leasing activities, including scheduling appointments, generating leads, giving tours, maintaining showrooms, and following up with prospective residents.
Answer leasing calls, process online inquiries, complete guest cards, and accurately enter prospect information into Salesforce.
Participate in orientation marketing, housing fairs, open houses, social media initiatives, community events, and renewal marketing efforts.
Plan and execute social media strategies, publish content, and interact with resident communities or target audiences.
Maintain a favorable image of the community and contribute to its public reputation.
Follow ACC policies and procedures and provide respectful, high-quality customer service to residents, parents, and prospects.
Work a structured administrative office shift and assigned on-call shifts, which may include weekdays, evenings, weekends, holidays, or overnight hours.
Participate in Turn, Move-In, and Move-Out preparation and administration, including working scheduled or extended hours as needed.
Survey common areas for cleanliness and working order, report life-safety hazards and maintenance concerns, and assist with property upkeep.
Serve as a resource for residents and parents regarding the property, local university or college, and community.
Participate in and promote ACC programming and initiatives; respond to and document resident conduct violations.
Communicate and enforce safety, emergency, and fire evacuation procedures, and provide emergency response and referral resources.
Encourage respect for individual differences and mediate conflicts to support a respectful living community.
Assist customers with service concerns, understand general maintenance procedures, and help with after-hours maintenance emergencies.
Attend staff meetings, training, orientation, and recruitment or training activities as requested; maintain professional relationships and a positive team attitude.
Complete room, apartment, key, and common-area inventories; submit reports; distribute approved materials and messages; administer the Community Service Survey; and conduct student census as needed.
Assist with unit make-ready work, including trash removal, documenting damages, cleaning, painting, furniture assembly or moving, and minor repairs such as replacing lightbulbs and caulking.
Help maintain grounds, the clubhouse, office, hallways, breezeways, elevators, and other common areas through tasks such as trash pickup, cleaning, painting, and basic landscaping.
Escort vendors to assigned locations and remain with them until their work is finished or otherwise directed.
Represent American Campus Communities in interactions and comply with its Photo, Video and Voice Recording Policy.