Community Assistant - U Club Townhomes at Overton Park

American Campus Communities•Lubbock, TX

4d•Onsite

About The Position

The Community Assistant supports property management with leasing and sales to prospective residents and parents and helps provide current residents and parents with a dynamic living experience through customer service and adherence to American Campus Communities’ Basic Operating Standards and Systems. The position requires a degree or certificate program to be in progress at an accredited college or university. The Community Assistant serves as a company representative and liaison, supports community safety and resident engagement, and participates in leasing, administrative, and property-preparation work. The role includes regularly assigned office and on-call shifts, with schedules that may include weekdays, weekends, evenings, holidays, and overnight hours. The Community Assistant is expected to participate in staff meetings and training, community events, and the Turn, Move-In, and Move-Out processes. During Turn and related periods, work may involve multiple consecutive days or extended hours, assisting with unit preparation and upkeep of common areas.

Requirements

A graduate, bachelor's, associate's degree, or diploma program must be in progress at an accredited college or university.
Availability for regularly assigned office and on-call shifts on weekdays and weekends, based on academic schedule availability.
Availability to periodically work events in the evenings and/or on weekends.
Availability for scheduled or needed work during Turn, Move-In, and Move-Out, potentially including multiple consecutive days and extended hours.
Ability to comply with American Campus Communities policies and procedures, including its Photo, Video and Voice Recording Policy as a condition of employment.

Responsibilities

Conduct sales and leasing activities, including scheduling appointments, generating leads, giving tours, maintaining showrooms, and following up with prospects.
Provide professional customer service to prospective residents, parents, current residents, and parents, and assist with customer-service concerns.
Work a weekly administrative office shift and assigned on-call shifts, which may occur on weekdays, weekends, holidays, evenings, or overnight.
Participate fully in Turn, Move-In, and Move-Out preparation and administration.
Give leasing tours, answer leasing calls, process online inquiries, and accurately complete guest cards for prospective residents.
Enter prospect information into the Salesforce leasing management system accurately and promptly.
Participate in orientation marketing, housing fairs, open houses, social media initiatives, community events, and renewal marketing; support off-site marketing efforts.
Plan and execute social media strategies, create and publish content, and interact with resident communities or target audiences.
Maintain the community’s appearance by surveying common areas and reporting life-safety hazards or maintenance concerns promptly.
Build familiarity with residents and serve as a resource on the property, the local university or college, and the broader community.
Participate in and promote ACC programming and initiatives; respond to and document resident behavior that violates the law or lease agreement.
Communicate and enforce safety, emergency, and fire evacuation procedures; provide emergency response and referrals or resources.
Encourage respect for individual differences and mediate conflicts to help create a respectful living community.
Understand general maintenance procedures and assist with after-hours maintenance emergencies.
Attend and contribute to weekly staff meetings and special or emergency meetings; participate in staff training, orientation, recruitment, selection, and training of new staff as requested.
Maintain professional working relationships and model and encourage a positive attitude among staff.
Complete room or apartment inventories, key checks, common-area inventories, required reports, and student census as needed; distribute approved materials and messages and facilitate the Community Service Survey.
Assist with unit make-ready work, including trash removal, identifying and documenting damage, cleaning, painting, assembling or moving furniture, and minor repairs such as replacing lightbulbs or caulking.
Help maintain grounds, the clubhouse, office, hallways, breezeways, elevators, and other common areas, including trash pickup, cleaning, painting, and basic landscaping.
Escort vendors to assigned locations and remain with them until work is finished or otherwise directed.
Serve as an American Campus Communities representative and liaison in all interactions.