Community Assistant - U Centre at Northgate

American Campus Communities•College Station, TX

7h•Onsite

About The Position

The Community Assistant supports property management with leasing and marketing and helps provide current residents and parents with a positive living experience through customer service and adherence to American Campus Communities’ Basic Operating Standards and Systems (BOSS). A degree or certificate program at an accredited college or university must be in progress while employed. The role includes regular office and on-call shifts, which may occur on weekdays, weekends, evenings, holidays, or overnight, as well as participation in Turn, Move-In, and Move-Out activities. The Community Assistant conducts leasing activities, including tours, prospect follow-up, answering inquiries, entering information into Salesforce, and supporting marketing and social media initiatives. The role also involves engaging with residents and parents, promoting community programming, responding to concerns and emergencies, helping maintain community standards and cleanliness, completing administrative tasks, and contributing to staff meetings, training, and recruitment activities. During Turn, Move-In, and Move-Out, the Community Assistant may work multiple consecutive days or extended hours. Duties can include preparing units, documenting damages, cleaning, painting, moving or assembling furniture, basic repairs, maintaining grounds and common areas, and escorting vendors as assigned. The position represents American Campus Communities in interactions and supports its culture of inclusion, diversity, equality, accountability, and pride in the community. Some activities may be photographed or recorded for quality control or training.

Requirements

A graduate, bachelor's, associate's degree, diploma, or certificate program must be in progress at an accredited college or university while in the position.
Availability to work regularly assigned office and on-call shifts on weekdays and weekends, subject to academic schedule availability.
Availability to periodically work events in the evenings and/or on weekends.
Ability to work assigned on-call shifts, which may occur during the day, evening, or overnight and on weekdays, weekends, or holidays.
Availability to work scheduled Turn, Move-In, and Move-Out shifts, which may involve multiple consecutive days and/or extended hours.

Responsibilities

Conduct leasing activities, including making appointments, generating leads, conducting tours, maintaining showrooms, and completing prospect follow-up.
Answer leasing calls and online inquiries, complete guest cards, and enter prospect information accurately and promptly into Salesforce.
Participate in marketing activities, including orientation marketing, housing fairs, open houses, social media initiatives, community events, renewal campaigns, and off-site marketing.
Plan and execute social media strategies, publish content, and interact with residents or target audiences.
Maintain a favorable image of the community and support property objectives and its local reputation.
Wear appropriate attire and regularly survey common areas for cleanliness, appearance, and working order.
Immediately report life-safety hazards and maintenance concerns found on the property.
Build relationships with residents and serve as a resource for residents and parents regarding the property, university or college, and community.
Participate in and promote ACC programming and initiatives.
Respond to and document resident behavior that violates laws or the lease agreement.
Communicate and enforce safety, emergency, and fire-evacuation procedures; provide emergency response and referral resources.
Encourage respect for individual differences and mediate resident conflicts.
Provide welcoming, professional customer service and help address customer concerns.
Know general maintenance procedures and assist with after-hours maintenance emergencies.
Work assigned office and on-call shifts and attend weekly staff meetings, special or emergency meetings, training, and orientation.
Participate in recruitment, selection, and training of new staff as requested.
Complete room, apartment, key, and common-area inventories; submit reports; distribute approved materials and messages; facilitate the Community Service Survey; and conduct student census as needed.
Work as scheduled or needed during Turn, Move-In, and Move-Out and participate in their preparation and administration.
Assist with unit make-ready work, including trash removal, damage documentation, cleaning, painting, furniture assembly or movement, and minor repairs such as replacing lightbulbs or caulking.
Help maintain grounds, the clubhouse, office, hallways, breezeways, elevators, and other common areas, including cleaning, painting, and basic landscaping.
Escort vendors to assigned locations and remain with them until the project is complete or otherwise directed.
Serve as an American Campus Communities representative and liaison in all interactions.