Community Assistant - Crest at Pearl

American Campus Communities•Austin, TX

7d•Onsite

About The Position

The Community Assistant supports property management with leasing and sales activities and helps provide current residents and parents with a positive living experience through customer service and adherence to American Campus Communities’ Basic Operating Standards and Systems (BOSS). The role requires a degree or certificate program to be in progress at an accredited college or university. The position includes leasing, marketing, resident support, community safety, administrative work, and participation in staff activities. Community Assistants work assigned office and on-call shifts, which may include weekdays, weekends, evenings, holidays, or overnight hours. The role also involves extended or consecutive workdays during Turn, Move-In, and Move-Out, including helping prepare units and maintain common areas.

Requirements

Be enrolled in a graduate, bachelor's, associate degree, or diploma program at an accredited college or university.
Be available for regularly assigned office and on-call shifts on weekdays and weekends, based on academic schedule availability.
Be available periodically for evening and weekend events.
Be available to work as scheduled or needed during Turn, Move-In, and Move-Out, potentially for multiple consecutive days or extended hours.
Prioritize availability for Community Assistant scheduling when considering other extracurricular activities.

Responsibilities

Conduct leasing activities, including making appointments, generating leads, giving tours, maintaining showrooms, responding to calls and online inquiries, completing guest cards, entering prospect information into Salesforce, and following up with prospects.
Participate in marketing activities, including orientation marketing, housing fairs, open houses, social media initiatives, community events, renewal campaigns, and off-site marketing.
Plan and execute social media strategies, publish content, and interact with resident communities and target audiences.
Maintain a favorable image of the community and contribute to its public recognition and local reputation.
Follow company policies and procedures and provide professional, welcoming customer service to prospective residents, parents, current residents, and other customers.
Survey common areas for cleanliness and working order, report life-safety hazards and maintenance concerns, and help keep the community clean.
Become a resource for residents and parents regarding the property, local university or college, and surrounding community.
Participate in and promote community programming and initiatives.
Respond to and document resident behavior that may violate the law or lease agreement; communicate and enforce safety, emergency, and fire-evacuation procedures; and provide emergency response and referrals.
Encourage respect for individual differences, mediate conflict, and help residents create a respectful living community.
Be familiar with maintenance procedures and assist with after-hours maintenance emergencies.
Work assigned administrative and on-call shifts, attend staff and emergency meetings and training, and participate in recruitment, selection, and training of new staff when requested.
Complete room, apartment, key, and common-area inventories; submit required reports; distribute approved materials and messages; facilitate the Community Service Survey; and conduct student census as needed.
Participate fully in Turn, Move-In, and Move-Out, including preparation and administration of these processes.
Assist with make-ready work, including removing trash, identifying and documenting damages, cleaning, painting, assembling or moving furniture, and small repairs such as replacing lightbulbs and caulking.
Help maintain grounds, the clubhouse, office, hallways, breezeways, elevators, and other common areas, including trash pickup, cleaning, painting, and basic landscaping.
Escort vendors to assigned locations and remain with them until their work is complete or until otherwise directed.
Represent American Campus Communities in interactions and comply with its Photo, Video and Voice Recording Policy.