Concierge at The Pearl

THE ST JOE COMPANY•Rosemary Beach, FL

23h•Onsite

About The Position

The Concierge facilitates an exceptional guest experience by handling diverse requests. The role includes making reservations for meals and transportation, offering expertise on dining options, arranging tours and excursions, and helping guests with services such as dry cleaning and pharmacy locations. The Concierge works with hotel teams and independently to anticipate guest needs and enhance the guest experience.

Requirements

Adequate education and literacy to read product labels and effectively communicate with guests regarding job-related needs.
Detail-oriented and thorough.
Discreet and respectful of guests’ privacy.
Consistently performs work to the highest standards.
Knowledgeable about local restaurants, shopping, and recreation.
Possesses administrative skills.
Demonstrates organizational and multitasking abilities.
Maintains a positive attitude and remains patient in all situations.
Able to withstand prolonged standing and walking and frequent parking and retrieving of guests’ vehicles.
Able to lift up to 50 pounds.

Nice To Haves

Preferred experience in hospitality or other customer-centric roles.

Responsibilities

Greet and welcome guests warmly and with enthusiasm.
Develop and maintain service relationships to fulfill patrons’ needs.
Provide information on local attractions, directions, and recreational options.
Make reservations for various guest experiences.
Assist in managing hotel events.
Maintain effective communication with front desk, housekeeping, and bell staff.
Respond promptly to guest inquiries.
Anticipate and exceed guest expectations.
Attend staff meetings to stay informed about arrivals and amenities.
Work independently to identify opportunities for enhancing the guest experience.
Perform all other duties as assigned.