Community Assistant - The Townhomes at Newtown Crossing

American Campus Communities•Lexington, KY

1d•Onsite

About The Position

The Community Assistant supports property management in selling and leasing the property to prospective residents and parents, while helping provide current residents and parents with a dynamic living experience through excellent customer service and adherence to American Campus Communities Basic Operating Standards and Systems (BOSS). A degree or certificate program from an accredited college or university must be in progress while in this position. The role includes scheduled office and on-call shifts, which may occur on weekdays, evenings, weekends, holidays, or overnight, as well as participation in Turn, Move-In, and Move-Out activities. The Community Assistant conducts leasing and marketing activities, supports residents and parents, promotes community programming, responds to safety and maintenance concerns, completes administrative duties, and contributes to a respectful and welcoming community. During Turn and other busy periods, the position may involve multiple consecutive workdays, extended hours, unit make-ready tasks, and upkeep of grounds and common areas.

Requirements

A graduate, bachelor's, associate degree, or diploma program at an accredited college or university must be in progress while employed.
Availability for regularly assigned office and on-call shifts on weekdays and weekends, based on academic schedule availability.
Availability to work events periodically in the evenings and/or on weekends.
Ability to prioritize availability for Community Assistant scheduling when considering other extracurricular opportunities.
Professional attitude and manner in work relationships.

Responsibilities

Conduct leasing and sales activities, including setting appointments, generating leads, giving tours, maintaining showrooms, and following up with prospects.
Answer leasing calls, process online inquiries, complete guest cards, and enter prospect information into Salesforce accurately and promptly.
Participate in orientation marketing, housing fairs, open houses, social media initiatives, community events, and renewal campaigns.
Plan and execute social media strategies, publish content, and interact with resident communities and target audiences.
Help maintain a clean and presentable community; promptly report life-safety hazards and maintenance concerns.
Build relationships with residents and serve as a resource for residents and parents concerning the property, local college or university, and surrounding community.
Participate in and promote American Campus Communities programming and initiatives.
Respond to and document resident behavior that violates the law or lease agreement; communicate and enforce safety, emergency, and fire evacuation procedures, and provide emergency response and referrals.
Encourage respect for individual differences and mediate conflicts to help create a respectful living community.
Provide welcoming, professional customer service and assist customers with service concerns; understand general maintenance procedures and be available for after-hours maintenance emergencies.
Work assigned weekly administrative office shifts and Community Assistant on-call shifts, including shifts that may occur on weekdays, weekends, holidays, evenings, or overnight.
Attend weekly staff meetings and special or emergency meetings; participate in staff training, orientation, and recruitment, selection, and training of new staff as requested.
Complete room and apartment inventories, key checks, common-area inventories, reports, community service surveys, and student census as assigned.
Distribute approved materials and messages by required deadlines.
Work as scheduled or needed during Turn, Move-In, and Move-Out, including preparation and administration activities and potentially extended hours or multiple consecutive days.
Assist with unit make-ready tasks such as removing trash, documenting damage, cleaning, painting, moving or assembling furniture, replacing lightbulbs, caulking, and other small repairs.
Help maintain grounds, the clubhouse, office, hallways, breezeways, elevators, and other common areas, including trash pickup, cleaning, painting, and basic landscaping.
Escort vendors to assigned locations and remain with them until work is finished or otherwise directed.
Represent American Campus Communities in interactions and comply with its Photo, Video and Voice Recording Policy.