Community Assistant - Newtown Crossing

American Campus Communities•Lexington, KY

1d•Onsite

About The Position

The Community Assistant supports property management with leasing and marketing and helps provide current residents and parents with a positive living experience through customer service and adherence to American Campus Communities Basic Operating Standards and Systems. The role requires a degree, diploma, or certificate program to be in progress at an accredited college or university while employed. The Community Assistant works scheduled administrative and on-call shifts, which may include weekdays, evenings, weekends, holidays, or overnight hours. The position participates in leasing activities, resident programming, community safety and customer service, administrative tasks, staff meetings and training, and the Turn, Move-In, and Move-Out processes. Turn-related work may involve extended hours and hands-on assistance with unit preparation and common-area upkeep.

Requirements

A graduate, bachelor's, associate degree, or diploma program must be in progress at an accredited college or university while in the position.
Availability to work regularly assigned office and on-call shifts on weekdays and weekends, based on academic schedule availability.
Availability to periodically work events in the evenings and/or on weekends.

Responsibilities

Conduct leasing activities, including making appointments, generating leads, conducting tours, maintaining showrooms, and following up with prospects.
Provide customer service to prospective residents, current residents, and parents while supporting and following company policies and procedures.
Work a structured weekly office shift and assigned Community Assistant On-Call shifts, which may occur on weekdays, weekends, holidays, evenings, or overnight.
Participate in Turn, Move-In, and Move-Out processes, including preparation and administration.
Give leasing tours, answer leasing calls, process online inquiries, complete guest cards, and enter prospect information into Salesforce accurately and promptly.
Participate in orientation marketing, housing fairs, open houses, social media initiatives, community events, renewal marketing, and off-site marketing efforts.
Plan and execute social media strategies, publish content, and interact with resident communities or target audiences.
Maintain a favorable image of the community and contribute to its local reputation.
Wear appropriate attire and regularly monitor common areas for cleanliness, appearance, and working order; promptly report life-safety hazards and maintenance concerns.
Build relationships with residents and serve as a resource regarding the property, local college or university, and surrounding community.
Participate in and promote company programming and initiatives; document resident conduct that violates the law or lease agreement.
Communicate and enforce safety, emergency, and fire evacuation procedures, and provide emergency response and referral resources.
Encourage respect for individual differences and help mediate resident conflicts.
Maintain a welcoming, professional attitude and assist customers with service concerns; understand maintenance procedures and assist with after-hours maintenance emergencies.
Attend weekly and special staff meetings, training, and orientation; participate in staff recruitment, selection, and training when requested.
Model a positive attitude and maintain professional working relationships with staff.
Complete room or apartment inventories, key checks, common-area inventories, reports, material distribution, Community Service Survey administration, and student census as assigned.
Work scheduled or needed Turn, Move-In, and Move-Out shifts, which may involve consecutive days or extended hours.
Assist with make-ready work, including trash removal, identifying and documenting damage, cleaning, painting, moving or assembling furniture, and small repairs such as replacing lightbulbs and caulking.
Help maintain grounds, the clubhouse, office, hallways, breezeways, elevators, and other common areas, including trash pickup, cleaning, painting, and basic landscaping.
Escort vendors to assigned locations and remain with them until work is completed or otherwise directed.
Represent American Campus Communities in interactions and comply with its Photo, Video and Voice Recording Policy.