Community Assistant - The Legacy at State College

Landmark Properties•State College, PA

3d•Onsite

About The Position

The Community Assistant is at the forefront of the community, delivering customer service to current residents to help maximize occupancy year over year. The role assists with planning and executing resident community events, maintaining positive resident relations, and supporting daily community operations. The position requires effective communication and time-management skills and reports to the Community Manager, with no direct reports. The Community Assistant helps residents and guarantors with tenancy matters, promotes resident events, supports resident communications, helps resolve concerns, and encourages participation in Residence Life activities. The role also supports property operations, including opening and closing procedures, responding to inquiries, logging activity and packages, entering maintenance requests, and enforcing community policies and Fair Housing requirements. Turn-related work includes move-in and move-out activities, inspections, trash-outs, and unit make-readies, which may involve cleaning, painting, and furniture placement. The role averages 15–20 hours per week and includes morning, evening, and weekend hours, university closings, and extended hours during the Turn period as needed. The Community Assistant participates in an on-call rotation and performs after-hours lockouts as needed. No travel is required. The work environment generally has a moderate noise level. Physical activities frequently include standing, walking, sitting, using hands, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing. The employee may infrequently drive or travel by air for company business.

Requirements

High school diploma or equivalent.
Strong organization skills.
Reliability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Availability for an average of 15–20 hours per week, including morning, evening, and weekend hours, university closings, and extended hours during the Turn period as needed.
Ability to participate in the on-call rotation and perform after-hours lockouts as needed.

Nice To Haves

Pursuing a bachelor's degree in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, or Public Relations.
Entrata experience.

Responsibilities

Understand the Housing Contract and related addendums and assist residents and guarantors with tenancy issues.
Help promote resident community events through social media platforms.
Assist with email and text communications to current residents.
Maintain a positive community environment and encourage participation in Residence Life activities.
Help resolve resident concerns and conflicts, escalating matters to the appropriate manager as needed.
Perform daily opening and closing checklists, including inspecting the model and tour route and performing housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond to internet and telephone inquiries in a timely and professional manner.
Enter maintenance requests as needed.
Maintain detailed activity logs in prospect and resident accounts.
Log resident packages and send notifications as needed.
Enforce community policies and procedures in accordance with the Housing Contract and report violations to the Community Manager.
Comply with corporate procedures and government laws on Fair Housing.
Participate in Turn-related activities, including move-in and move-out days, unit inspections, trash-outs, and unit make-readies such as cleaning, painting, and furniture placement.
Participate in the on-call rotation and perform after-hours lockouts as needed.
Perform additional tasks as assigned by the Community Manager.