Community Manager - The Legacy at The Standard Gainesville

Landmark Properties•Gainesville, FL

22h

About The Position

The Community Manager is responsible for the performance of the property, including financial and budgeted occupancy targets, resident and prospect service, and enhancing the asset’s value. The role directly manages site team members, sets expectations, monitors performance, and coordinates operations across team management, financial management, leasing and marketing, facilities, customer service, and risk control. The Community Manager reports to the Regional Director - Operations and supervises the Associate Community Manager, Resident Services Manager, Leasing & Marketing Assistant, Community Ambassador(s), Maintenance Supervisor, Maintenance Technician(s), Groundskeeper/Porter(s), and Housekeeper(s). The responsibilities listed in the posting are not all-inclusive and may be modified as community needs change. The position requires a bachelor’s degree preferred or a high school diploma equivalent, which is required, and at least two years of experience in various property management roles. Experience in student housing and completion of one full leasing cycle in a previous position are preferred. Locally mandated licenses or certifications are strongly preferred and may be required. The work environment is usually moderately noisy. No travel is required, though the posting notes infrequent driving or air travel may occur for company business.

Requirements

High school diploma or equivalent required.
Minimum two years of experience in various property management roles required.
Completion of one full leasing cycle in a previous position.
Strong written and verbal communication skills.
Ability to solve problems effectively.
Strong organizational skills and attention to detail.
Ability to manage one’s own time and the time of others.
Proficiency with Microsoft Office Suite or related software.
Ability to meet the physical demands of the role, including frequent standing, walking, sitting, hand use, reaching, climbing or balancing, stooping, kneeling or crouching, and talking or hearing.

Nice To Haves

Bachelor’s degree.
Property management experience in student housing.
Locally mandated licenses or certifications, which are strongly preferred and may be required.
Experience with Entrata property management software.

Responsibilities

Set expectations, monitor performance, guide employees, and foster constructive working relationships across the team.
Identify development needs and coach, mentor, or otherwise help team members improve their skills and knowledge.
Manage performance concerns, disciplinary action, and conflict issues with HR; hold daily staff meetings and weekly one-on-ones.
Recruit, interview, hire, and promote employees; submit bi-weekly timesheets and prepare annual staff performance reviews.
Cover or delegate tasks as needed during staff vacancies, scheduled paid time off, or leaves of absence.
Analyze financial reports, maintain expenditure controls, and use data to forecast business decisions.
Submit funding recommendations for review by the Regional Director, Asset Management, and ownership group.
Prepare month-end reporting packages, ensure budget completeness and accuracy, make property purchases, and reconcile expenses.
Identify ways to improve efficiency and increase net operating income.
Partner with the Associate Community Manager on marketing plans and strategies to meet occupancy goals.
Audit the leasing velocity tracker, prepare weekly status reports, and recommend pricing or leasing-special changes.
Monitor market conditions and competing properties, participate in monthly marketing calls, and present asset performance.
Ensure timely follow-up with prospective residents, monitor social media accounts, and comply with the Social Media Guidebook.
Review and countersign resident Housing Contracts and submit leasing bonuses for payout.
Maintain relationships with university and market stakeholders and participate in on- and off-campus events.
Lead the maintenance team in planning and coordinating general maintenance, major repairs, remodeling, and construction projects.
Maintain a clean and professional work environment; inspect the asset weekly and conduct quarterly walks with the Maintenance Supervisor to plan for a successful turn.
Plan and control budgets for contracts, equipment, and supplies; solicit and analyze contractor bids and administer service contracts.
Act as liaison between site maintenance staff and vendors.
Manage the Resident Services Manager’s implementation of the Residence Life program, annual You Speak We Listen survey, and renewal launch.
Handle complaints, disputes, grievances, and conflicts in accordance with the housing contract; use mediation techniques to facilitate communication and agreement.
Communicate effectively with residents and guarantors, and monitor and respond to property reviews to maintain the online reputation.
Follow Fair Housing laws and protect the confidentiality of client, resident, and company information.
Consult regional support and corporate attorneys on legal compliance issues as needed.
Coordinate with insurance carriers, fire and police departments, and other agencies to support protection and code compliance.
Address and document resident or guest behavior that violates laws or the community lease agreement.
Update the Emergency Procedures Manual monthly and ensure employees comply with the company technology policy.