Community Manager - The Legacy at The Standard Gainesville

Landmark Properties•Gainesville, FL

About The Position

The Community Manager is responsible for the performance metrics that determine the success of the asset. The role directly manages site team members to achieve financial and budgeted occupancy targets, provide exceptional service to residents and prospects, and enhance the asset’s value. The Community Manager is expected to lead effectively and manage multiple tasks simultaneously. This role reports to the Regional Director - Operations and directly manages the Associate Community Manager, Resident Services Manager, Leasing & Marketing Assistant, Community Ambassador(s), Maintenance Supervisor, Maintenance Technician(s), Groundskeeper/Porter(s), and Housekeeper(s). The manager oversees team performance and development; financial planning, reporting, and expenditure controls; leasing and marketing initiatives; site maintenance and facilities; resident services and customer satisfaction; and risk control and legal compliance. Duties may be modified as community needs change. The role is based in an environment with usually moderate noise, and no travel is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High School Diploma equivalent required.
At least 2 years of experience in various property management roles.
Must have completed one full leasing cycle in a previous position.
Strong written and verbal communication skills.
Ability to solve problems effectively.
Strong organizational skills and attention to detail.
Ability to manage one's own time and the time of others.
Proficiency in Microsoft Office Suite or related software.
Locally mandated licenses or certifications may be required in some cases.

Nice To Haves

Bachelor’s degree preferred.
Property management experience, preferably in student housing.
Locally mandated licenses or certifications strongly preferred.
Entrata experience preferred.

Responsibilities

Develop and maintain cooperative working relationships with team members, set expectations, and monitor performance.
Identify development needs and coach, mentor, or otherwise help team members improve their knowledge and skills.
Manage performance concerns, disciplinary actions, and conflict issues with HR.
Hold daily staff meetings and weekly one-on-ones.
Recruit, interview, hire, and promote employees.
Submit bi-weekly timesheets for payroll processing and prepare annual staff performance reviews.
Delegate and complete work when there is a staff vacancy or scheduled PTO or leave of absence.
Analyze financial reports, maintain expenditure controls, and use data to forecast business decisions.
Submit recommendations on funding requests in coordination with the Regional Director, Asset Management, and ownership group.
Prepare month-end reporting packages according to the Asset Management calendar and ensure budget completeness, accuracy, and compliance with procedures and regulations.
Identify ways to improve efficiency and increase NOI; purchase for the property and reconcile expenses.
Partner with the Associate Community Manager on marketing plans and strategies to meet occupancy goals.
Audit the leasing velocity tracker, prepare weekly status reports, and recommend pricing or leasing-special changes.
Maintain knowledge of the asset and competitive properties by evaluating market conditions and trends.
Participate in monthly marketing calls and present asset performance.
Ensure timely follow-up with prospective residents and monitor social media accounts for compliance with the Social Media Guidebook.
Review and countersign resident Housing Contracts and submit leasing bonuses for payout.
Maintain relationships with university and market stakeholders and participate in on- and off-campus events.
Lead the maintenance team in planning, scheduling, and coordinating general maintenance, major repairs, remodeling, and construction projects.
Maintain a clean and professional work environment; inspect the asset weekly and conduct quarterly walks with the Maintenance Supervisor to plan for a successful turn.
Plan, administer, and control budgets for contracts, equipment, and supplies.
Solicit and analyze contractor bids and prepare and administer contracts for cleaning, repairs, renovations, maintenance, and security services.
Act as liaison between site maintenance and vendors.
Manage the Resident Services Manager to support the Residence Life program, annual You Speak We Listen customer service satisfaction survey, and renewal launch.
Handle complaints, settle disputes, and resolve grievances and conflicts according to Landmark Properties’ housing contract.
Use mediation techniques to facilitate communication and guide disputants toward mutual agreement.
Maintain effective communication with residents and guarantors; monitor and respond to property reviews and manage online reputation.
Understand and follow Fair Housing laws and protect confidential client, resident, and company information.
Consult regional support and corporate attorneys as needed on legal compliance issues.
Maintain contact with insurance carriers, fire and police departments, and other agencies to support protection and compliance with codes and regulations.
Address resident and guest behaviors that violate laws or the community lease agreement and document incident reports.
Update the Emergency Procedures Manual monthly.
Evaluate site computer and technology needs and ensure employees follow company technology policy.