Associate Community Manager - The Standard at Ann Arbor

Landmark Properties•Ann Arbor, MI

17h•Onsite

About The Position

The Associate Community Manager is responsible for effectively marketing the community and ensuring the leasing targets are achieved. The Associate Community Manager places our prospects' and residents’ needs, requests, and follow-up as a top priority. The Associate Community Manager should always maintain a level of professionalism and courtesy.

Requirements

Effectively marketing the community
Ensuring leasing targets are achieved
Placing prospects' and residents’ needs, requests, and follow-up as a top priority
Maintaining a level of professionalism and courtesy
Accurate data entry in Entrata
Utilizing effective marketing techniques
Completing and submitting required materials in a timely manner
Ensuring all social media channels are updated regularly
Understanding and adhering to Landmark Properties policies and procedures
Understanding the lease document and all related addendums
Communicating lease information to residents, prospective residents, and parents
Participating in move-in and move-out activities
Managing time efficiently and effectively
Operating marketing activities within budget
Ensuring Landmark LEASE protocols are practiced
Training leasing staff on marketing and lease explanation
Understanding resident, prospective resident, client, and vendor needs and expectations
Maintaining active and effective communication with residents, parents, and university personnel
Directing roommate mediation and conflict resolution
Participating in resident retention programs
Assisting with turn plans
Identifying and addressing maintenance issues
Assisting with quarterly unit inspections
Communicating and enforcing safety, emergency, and fire evacuation policies
Providing emergency response and referral services
Documenting and addressing resident behaviors that violate the law or lease agreement
Reporting safety and security risks
Preparing and submitting incident reports in the absence of the Community Manager
Assisting with handling emergency situations

Nice To Haves

Drive a vehicle (intrastate and interstate travel)
Subject to air travel for purposes of Company business

Responsibilities

Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
Prepare/monitor daily and weekly leasing reports in order to make pricing recommendations to ensure optimal rent growth
Ensure leasing staff complies with corporate procedures and government laws on Fair Housing
Ensure all data is accurately entered in Entrata, resulting in quality follow-up
Project a favorable image of the community to achieve property objectives and public recognition
Generate and track traffic of prospective residents by utilizing effective marketing techniques
Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow up
Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests
Ensure all social media channels are updated regularly to promote the property
Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks
Ensure confidentiality of client, resident, and company information
Attend and contribute to all staff meetings and any special or emergency meetings
Understand and adhere to the Landmark Properties policies and procedures
Maintain a clean and professional work environment
Report time and attendance
Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information
Participate in all move-in and move-out related activities
Manage time efficiently and effectively
Assist in corporate projects as requested
Maximizes revenue and occupancy
Operates marketing activities within the confines of the marketing budget, deviating only with prior approval
Ensure Landmark LEASE protocols are being practiced by all staff members
Train leasing staff on how to market on campus and locations that students frequent
Be familiar with and train the leasing staff on how to review and explain the lease document and all related addendums
Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
Maintain active and effective communication with residents, parents, and university personnel
Create and distribute the monthly newsletter and resident communications
Direct roommate mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
Participate in resident retention programs
Assist the Community Manger in creating and implementing a successful turn plan
Regularly walk the property to identify and address maintenance issues
Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
Document and address behaviors of residents that violate the law or the community lease agreement
Identify and report safety and security risks to the Community Manager
In the absence of the Community Manager, prepare and submit incident reports
Assist the Community Manager in handling emergency situations in conjunction with the corporate team