Associate Community Manager - The Standard at Ann Arbor

Landmark Properties • Ann Arbor, MI

2d • Onsite

About The Position

The Associate Community Manager is responsible for effectively marketing the community and ensuring the leasing targets are achieved. This role places a high priority on the needs, requests, and follow-up for prospects and residents, always maintaining professionalism and courtesy. The Associate Community Manager will also be involved in financial management to maximize revenue and occupancy, operate marketing activities within budget, and ensure all leasing protocols are followed. Additionally, this role focuses on customer service by understanding and exceeding expectations, maintaining communication, resolving conflicts, and participating in resident retention programs. Assistance with facilities management, including turn plans and property inspections, and risk control by enforcing safety policies and handling incidents are also key aspects of this position.

Requirements

• Reports to: Community Manager
• Direct Reports: None
• Ensure leasing staff complies with corporate procedures and government laws on Fair Housing.
• Ensure all data is accurately entered in Entrata, resulting in quality follow-up.
• Understand and adhere to the Landmark Properties policies and procedures.
• Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information.
• Manage time efficiently and effectively.
• Maximizes revenue and occupancy.
• Operates marketing activities within the confines of the marketing budget, deviating only with prior approval.
• Ensure Landmark LEASE protocols are being practiced by all staff members.
• Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations.
• Maintain active and effective communication with residents, parents, and university personnel.
• Direct roommate mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences.
• Participate in resident retention programs.
• Assist the Community Manger in creating and implementing a successful turn plan.
• Regularly walk the property to identify and address maintenance issues.
• Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues.
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources.
• Document and address behaviors of residents that violate the law or the community lease agreement.
• Identify and report safety and security risks to the Community Manager.
• In the absence of the Community Manager, prepare and submit incident reports.
• Assist the Community Manager in handling emergency situations in conjunction with the corporate team.

Nice To Haves

• Train leasing staff on how to market on campus and locations that students frequent.
• Be familiar with and train the leasing staff on how to review and explain the lease document and all related addendums.

Responsibilities

• Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals.
• Prepare/monitor daily and weekly leasing reports in order to make pricing recommendations to ensure optimal rent growth.
• Ensure leasing staff complies with corporate procedures and government laws on Fair Housing.
• Ensure all data is accurately entered in Entrata, resulting in quality follow-up.
• Project a favorable image of the community to achieve property objectives and public recognition.
• Generate and track traffic of prospective residents by utilizing effective marketing techniques.
• Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow up.
• Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests.
• Ensure all social media channels are updated regularly to promote the property.
• Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks.
• Ensure confidentiality of client, resident, and company information.
• Attend and contribute to all staff meetings and any special or emergency meetings.
• Understand and adhere to the Landmark Properties policies and procedures.
• Maintain a clean and professional work environment.
• Report time and attendance.
• Understand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative information.
• Participate in all move-in and move-out related activities.
• Manage time efficiently and effectively.
• Assist in corporate projects as requested.
• Maximizes revenue and occupancy.
• Operates marketing activities within the confines of the marketing budget, deviating only with prior approval.
• Ensure Landmark LEASE protocols are being practiced by all staff members.
• Train leasing staff on how to market on campus and locations that students frequent.
• Be familiar with and train the leasing staff on how to review and explain the lease document and all related addendums.
• Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations.
• Maintain active and effective communication with residents, parents, and university personnel.
• Create and distribute the monthly newsletter and resident communications.
• Direct roommate mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences.
• Participate in resident retention programs.
• Assist the Community Manger in creating and implementing a successful turn plan.
• Regularly walk the property to identify and address maintenance issues.
• Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues.
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources.
• Document and address behaviors of residents that violate the law or the community lease agreement.
• Identify and report safety and security risks to the Community Manager.
• In the absence of the Community Manager, prepare and submit incident reports.
• Assist the Community Manager in handling emergency situations in conjunction with the corporate team.

Benefits

• Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed