Community Assistant - The Legacy at State College

Landmark Properties•State College, PA

About The Position

The Community Assistant is at the forefront of the community and delivers customer service to current residents to help maximize occupancy year over year. The role assists with planning and executing resident community events, maintaining positive resident relations, and supporting daily community operations. The Community Assistant must communicate and manage time effectively. The position reports to the Community Manager and has no direct reports. The role supports residents and guarantors with tenancy matters, promotes resident events, helps resolve concerns, and contributes to property operations. It also participates in turn-related work, including move-in and move-out activities, inspections, trash-outs, and unit make-readies. The work environment typically has a moderate noise level. No travel is required, although infrequent driving or air travel for company business may occur.

Requirements

High school diploma or equivalent.
Strong organization skills.
Reliability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Availability for an average of 15–20 hours per week, including mornings, evenings, weekends, university closings, and extended hours during turn periods as needed.
Participation in the on-call rotation and availability to perform after-hours lockouts as needed.

Nice To Haves

Pursuing a bachelor's degree in a relevant major, such as Business Administration, Marketing, Communications, Accounting, Information Technology, or Public Relations.
Entrata experience.

Responsibilities

Understand the Housing Contract and related addendums and assist residents and guarantors with tenancy issues.
Help promote resident events through social media and assist with email and text communications to current residents.
Maintain a positive community environment and encourage participation in Residence Life activities.
Assist in resolving resident concerns or conflicts and escalate issues to the appropriate manager as needed.
Perform daily opening and closing checklists, inspect the model and tour route, and perform housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond to internet and telephone inquiries promptly and professionally.
Enter maintenance requests as needed.
Maintain detailed activity logs in prospect and resident accounts.
Log resident packages and send notifications as needed.
Enforce community policies and procedures in accordance with the Housing Contract and report violations to the Community Manager.
Comply with corporate procedures and government laws on Fair Housing.
Participate in turn-related activities, including move-in and move-out days, unit inspections, trash-outs, and unit make-readies such as cleaning, painting, and furniture placement.
Perform additional tasks as assigned by the Community Manager.
Work an average of 15–20 hours per week, including morning, evening, and weekend hours, university closings, and extended hours during turn periods as needed.
Participate in the on-call rotation and perform after-hours lockouts as needed.