Assistant District Manager - Southwest District

Quality Moments Behavioral Health•Madeira, OH

About The Position

The Assistant District Manager (ADM) is the District Manager’s second-in-command and provides operational, administrative, supervisory, and client care management support throughout an assigned district. The role combines district operations and client care coordination to support quality behavioral health services, employee accountability, facility satisfaction, regulatory compliance, and operational efficiency. The ADM supports the District Manager across district operations, carries out assigned responsibilities, manages delegated functions, and addresses operational needs as directed. The position requires leadership, initiative, flexibility, and independent decision-making within delegated authority. Responsibilities may vary based on district staffing, facility needs, organizational priorities, and the District Manager’s direction. The ADM may provide direct, person-centered behavioral health services when needed and within the employee’s qualifications, training, and authorized scope of practice. The position provides operational and training support and does not independently perform clinical functions requiring professional licensure or authorization.

Requirements

Preferred 3–5 years of experience in behavioral health, case management, social services, staff training, or related operations.
Working knowledge of behavioral health services, client-centered practices, confidentiality, documentation, and applicable regulatory expectations.
Strong organizational, time-management, communication, teaching, presentation, and problem-solving skills, with the ability to manage multiple priorities.
Comfort with EHR systems, digital learning tools, and modern training methods; commitment to ongoing professional development.
Valid driver’s license, reliable transportation, and state-required automobile insurance.
Ability to pass applicable background and motor vehicle checks.
Ability to travel among assigned locations and work occasional evenings or weekends as operationally necessary.
Direct clinical functions requiring professional licensure or authorization are outside the role unless appropriately authorized.

Nice To Haves

Supervisory or coaching experience is strongly preferred.

Responsibilities

Assist the District Manager with daily operations and district leadership, including operational, administrative, staffing, and facility management responsibilities.
Manage delegated facilities, employees, projects, and operational functions; resolve routine operational issues within established authority.
Represent the District Manager in meetings, facility visits, and operational matters when requested, and provide operational leadership during the District Manager’s absence within delegated authority.
Help implement district goals, operational improvements, and organizational initiatives; communicate staffing, productivity, compliance, and operational concerns to the District Manager.
Conduct site visits to assigned facilities and maintain relationships with facility personnel, including Administrators, Directors of Nursing, Social Workers, Admissions, and Activities Departments.
Address facility concerns and service needs; assist with new facility onboarding, staffing implementation, and service expansion.
Complete facility visit documentation using approved platforms and help prepare and distribute monthly facility reports.
Promote facility satisfaction, employee morale, and strong professional relationships.
Supervise, coach, and mentor assigned Client Care Specialists, Case Managers, Client Care Coordinators, and other district employees.
Monitor employee professionalism, attendance, productivity, documentation, and compliance; support the 80% productivity standard for applicable full-time employees.
Assist with employee onboarding, training, scheduling, performance improvement, and staffing solutions; address routine employee concerns and document performance issues.
Collaborate with Human Resources and the District Manager on corrective actions and employee development; direct employees and make routine operational decisions within delegated authority.
Provide direct, person-centered behavioral health services as needed within qualifications, training, and authorized scope of practice.
Support high-quality behavioral health services that promote client well-being, independence, recovery, and individualized treatment goals.
Oversee assigned client care coordination to support timely access to services, continuity of care, and effective communication among clients, families, guardians, healthcare providers, and facility staff.
Work alongside employees providing client care, offering guidance, modeling therapeutic interventions, assisting with client engagement, and reinforcing agency standards and best practices.
Assist with intake, consent collection, required documentation, insurance-related workflows, and service coordination with authorized clinical staff.
Ensure direct care and coordination activities align with individualized treatment plans, agency policies, applicable regulations, and the organization’s person-centered care commitment.
Perform other duties as assigned by the District Manager or designated leadership.