Assistant District Manager - Northwest District

Quality Moments Behavioral Health•Toledo, OH

About The Position

The Assistant District Manager (ADM) serves as the District Manager's second-in-command and provides operational, administrative, supervisory, and client care management support throughout the assigned district. The role combines district operations and client care management to support quality behavioral health services, employee accountability, facility satisfaction, regulatory compliance, and operational efficiency. The ADM supports the District Manager across district operations, carries out assigned responsibilities, manages delegated functions, and assists with operational needs. The position requires leadership, initiative, flexibility, and independent decision-making within delegated authority. Responsibilities may vary based on staffing, facility needs, organizational priorities, and the District Manager's direction. The ADM provides facility and employee support, assists with client care coordination, and may provide direct, person-centered behavioral health services within their qualifications, training, and authorized scope of practice. The position provides operational and training support and does not independently perform clinical functions requiring professional licensure or authorization.

Requirements

Working knowledge of behavioral health services, client-centered practices, confidentiality, documentation, and applicable regulatory expectations.
Strong organizational, time-management, communication, teaching, presentation, and problem-solving skills, with the ability to manage multiple priorities.
Valid driver's license, reliable transportation, and state-required automobile insurance.
Ability to pass applicable background and motor vehicle checks.
Ability to travel among assigned locations and work occasional evenings or weekends as operationally necessary.
Ability to provide direct client care only within the employee's qualifications, training, and authorized scope of practice; the position does not independently perform clinical functions requiring professional licensure or authorization.

Nice To Haves

Preferred 3–5 years of experience in behavioral health, case management, social services, staff training, or related operations.
Supervisory or coaching experience strongly preferred.
Comfort with EHR systems, digital learning tools, and modern training methods.
Commitment to ongoing professional development.

Responsibilities

Serve as the District Manager's second-in-command, assisting with daily operations and district leadership.
Support the District Manager with operational, administrative, staffing, and facility management responsibilities.
Assume responsibility for assigned facilities, employees, projects, and operational functions as delegated; independently manage assigned responsibilities and resolve routine operational issues within established authority.
Represent the District Manager in meetings, facility visits, and operational matters when requested, and provide operational leadership during the District Manager's absence within delegated authority.
Assist in implementing district goals, operational improvements, and organizational initiatives, and communicate with the District Manager about staffing, productivity, compliance, and operational concerns.
Conduct regular site visits to assigned facilities and build relationships with facility personnel, including Administrators, Directors of Nursing, Social Workers, Admissions, and Activities Departments.
Address facility concerns, service needs, and operational issues; assist with new facility onboarding, staffing implementation, and service expansion.
Complete required facility visit documentation using approved platforms and assist with preparing and distributing monthly facility reports.
Promote facility satisfaction, positive employee morale, and strong professional relationships.
Directly supervise, coach, and mentor assigned Client Care Specialists, Case Managers, Client Care Coordinators, and other district employees.
Monitor employee professionalism, attendance, productivity, documentation, and compliance with organizational expectations, and support the established 80% productivity standard for applicable full-time employees.
Assist with employee onboarding, training, scheduling, and performance improvement; identify staffing concerns and coordinate solutions.
Address routine employee concerns, document performance issues, and collaborate with Human Resources and the District Manager on corrective actions and employee development.
Exercise delegated authority to direct employees and make routine operational decisions.
Provide direct, person-centered behavioral health services to clients as needed, within qualifications, training, and authorized scope of practice.
Support high-quality, person-centered services that promote client well-being, independence, recovery, and achievement of individualized treatment goals.
Oversee assigned client care coordination activities to support timely access to services, continuity of care, and communication among clients, families, guardians, healthcare providers, and facility staff.
Work alongside employees providing client care, offering guidance, modeling therapeutic interventions, assisting with client engagement, and reinforcing agency standards and best practices.
Assist with intake processes, consent collection, required documentation, insurance-related workflows, and service coordination with authorized clinical staff.
Ensure direct client care and coordination align with individualized treatment plans, agency policies, applicable regulatory requirements, and the organization's commitment to compassionate, person-centered care.
Perform other duties as assigned by the District Manager or designated leadership.