Community Manager (District Lofts)

Mark Taylor Residential•Gilbert, AZ

About The Position

Mark-Taylor is hiring a Community Manager (also referred to as Manager of Community Operations) for District Lofts in Gilbert, Arizona. The role oversees daily community operations and property performance, maintaining community standards and providing positive resident service. The position includes leading and developing administrative and service personnel, managing financial performance, and identifying and executing property enhancements. The anticipated base pay is $71,500 per year, with eligibility for bonuses based on achievement of operational metrics. Mark-Taylor is an equal opportunity employer and a drug-free workplace. Pre-employment screening, including drug testing, is required. Housing discounts are subject to availability at each community; benefits are offered to full-time employees.

Requirements

At least 1 year of operational experience in a luxury multifamily setting as a Community Manager or in a similar title.
Strong multifamily property management experience and ability to oversee Community Manager responsibilities and daily community operations.
Leadership skills, including the ability to develop and motivate teams and establish accountability and clear expectations.
Excellent customer service and communication skills, including resolving resident concerns and managing escalated situations.
Strong organizational and time-management skills, including balancing competing priorities and ensuring consistent execution.
Ability to lead by example, coach team members, and foster a professional, collaborative, and welcoming work environment.
Problem-solving and decision-making skills to navigate staffing challenges, address operational needs, and implement solutions.
Ability to maintain high community standards, support resident retention, and promote a positive living experience.
Strong administrative and financial skills, including the ability to oversee reporting, budgeting, and property performance.
Commitment to operational consistency, team culture, and alignment with Mark-Taylor’s core values.
Basic understanding of written and verbal English.
Must undergo pre-employment screening, including drug testing.

Nice To Haves

Bachelor of Arts degree, or equivalent professional experience.
Experience using Resman, Yardi, or similar platforms.

Responsibilities

Meet or exceed targeted revenue expectations by setting rent rates, managing operating expenses, and monitoring aged delinquency.
Prepare and review monthly financial reports, forecast performance, and develop proactive plans for the financial performance of the asset.
Coach, mentor, and inspire administrative and service personnel; coordinate their activities and individual goals through tactical planning.
Oversee hiring and ongoing employee performance management using appropriate HR processes and courageous conversations.
Conduct regular property inspections and propose, own, and execute plans to resolve issues and implement property enhancements.
Oversee daily community operations and maintain high community standards.
Resolve resident concerns, manage escalated situations, and support positive resident relations and retention.
Oversee reporting, budgeting, and overall property performance.
Promote a professional, collaborative, and welcoming work environment while maintaining operational consistency and aligning daily practices with company values.