Community Manager - The Cliffs Lofts

Greystar•Jersey City, NJ

1d•$90,000 - $100,000•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including staff, activities, and resources, to meet budgeted financial and operational goals. The role ensures that property operations comply with company policies and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. Proven experience overseeing property renovations and value-add projects is required. The position manages property finances, leasing and marketing, resident service and retention, property upkeep, team performance, and the client/owner relationship. It also prepares accounting, financial, administrative, and other reports. California-based Community Managers use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Requirements

At least 4–6 years of relevant experience in property management, sales, marketing, and customer service sufficient to manage an apartment community’s operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Proven experience overseeing property renovations and value-add projects.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review vendor and contractor invoices, reconcile work or purchases, verify insurance certificates, code expenses, and coordinate payment-related communication with vendors, accounting, and the client or owner.
Control spending within the approved budget and manage petty cash.
Oversee lease enforcement, including application approvals, discounts and renewals, apartment inspections, required notices, evictions, and allowable late fees and other lease charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Respond to resident complaints, questions, and requests; resolve service issues and ensure maintenance staff meet company standards for handling service requests.
Inspect the property regularly and address issues so buildings, grounds, and amenities meet standards for safety, cleanliness, appearance, and appeal.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support the client and owner relationship through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
In California, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Oversee property renovations and value-add projects.
Hold required state or local licenses and certifications; maintain a valid driver’s license to drive a golf cart on the property and ensure other staff with golf cart access also have valid licenses.
Make routine local trips for bank deposits, training, outreach events, or other work-related needs.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.