Community Ambassador - City Lofts on Laclede

Landmark Properties•St. Louis, MO

About The Position

The Community Ambassador is at the forefront of the community and delivers exceptional service to prospective and current residents to help maximize occupancy year over year. The role guides prospective residents through the leasing process, assists with planning and participating in marketing and community events, and meets sales goals set by the Associate Community Manager and Community Manager. The position requires efficient communication and time management, and availability to work an average of 15–20 hours per week, including evenings and weekends as business needs dictate. The position reports to the Community Manager, has no direct reports, and requires no travel. Duties may be modified as community needs change. The work environment typically has a moderate noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Strong organization skills.
Dependability and self-discipline.
Availability to work an average of 15–20 hours per week, including morning, evening, and weekend hours, university closings, summer months, and extended hours during turn periods as necessary.
Availability outside normal operating hours and participation in the on-call rotation, including after-hours lockouts as needed.

Nice To Haves

Currently pursuing a Bachelor’s degree in a relevant major, such as Business Administration, Marketing, Communications, Accounting, Information Technology, or Public Relations.
Proficiency in Microsoft Office Suite or related software.
Entrata experience.

Responsibilities

Understand the Housing Contract and related addendums and clearly communicate their information to prospective residents, residents, and guarantors.
Carry out tasks to close leasing sales in accordance with V.I.B.E.S. training guidelines, including generating leads, completing guest cards, scheduling and conducting tours, and following up with leads.
Assist in promoting the community through social media and on- and off-campus marketing events.
Assist with email and text campaigns using the Property Management Software.
Maintain a positive community environment and encourage participation in Residence Life activities.
Assist in resolving resident concerns and conflicts, escalating issues to the appropriate manager as needed.
Perform daily opening and closing checklists, inspect the model and tour route, and perform housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond to internet and telephone inquiries in a timely and professional manner.
Enter maintenance requests as needed.
Keep detailed activity logs in prospect and resident accounts.
Label and log packages and send resident notifications as needed.
Enforce community policies and procedures in accordance with the Housing Contract and report contract violations to the Community Manager.
Comply with corporate procedures and government laws on Fair Housing.
Participate in turn-related activities, including move-in and move-out days, unit inspections, trash-outs, and unit make-readies such as cleaning, painting, and furniture placement.
Complete additional tasks assigned by the Community Manager.
Participate in the on-call rotation and perform after-hours lockouts as needed.