Community Ambassador - City Lofts at Laclede

Landmark Properties•Saint Louis, MO

About The Position

The Community Ambassador is at the forefront of the community and delivers exceptional service to prospective and current residents to help maximize occupancy year over year. The role guides prospective residents through the leasing process, assists with planning and participating in marketing and community events, and meets sales goals established by the Leasing & Marketing Manager and Community Manager. The position requires effective communication, meeting deadlines, and efficient time management. It reports to the Community Manager and has no direct reports. Responsibilities span leasing, marketing, resident experience, and property operations. The Community Ambassador explains the Housing Contract and related addendums, supports sales and lead follow-up, promotes the community, responds to inquiries, assists with resident concerns, maintains records, and helps enforce community policies and applicable Fair Housing requirements. The role also participates in move-in, move-out, inspections, and other Turn activities. The position requires a high school diploma or equivalent. Enrollment in a bachelor's degree program in a relevant major is preferred. The employee must be able to work evening and weekend hours, including resident lockouts as needed, and must be available during summer and Turn periods. The work environment generally has a moderate noise level; no travel is required.

Requirements

High school diploma or equivalent.
Strong organizational skills.
Reliability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Ability to work evening and weekend hours, including resident lockouts as needed.
Availability to work during summer and the Turn period.

Nice To Haves

Enrollment in a bachelor's degree program in a relevant major, such as Business Administration, Marketing, Communications, Accounting, Information Technology, or Public Relations.

Responsibilities

Understand the Housing Contract and related addendums and clearly communicate their information to prospective residents, residents, and guarantors.
Conduct tasks necessary to close sales in accordance with LEASE Training guidelines, including generating leads, completing guest cards, scheduling and conducting tours, and following up with leads.
Assist with promoting the community through social media and on- and off-campus marketing events.
Assist with email and text campaigns using Entrata and TextUs.
Represent the community and Landmark Properties professionally.
Maintain a positive community environment and encourage participation in Residence Life activities.
Assist in resolving resident concerns or conflicts by escalating them to the appropriate manager.
Perform daily opening and closing checklists, inspect the model and tour route, and perform housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond to internet and telephone inquiries promptly and professionally.
Enter maintenance requests as needed.
Maintain detailed activity logs in prospect and resident accounts.
Label and log packages and notify residents.
Enforce community policies and procedures in accordance with the Housing Contract and report Housing Contract violations to the Community Manager.
Comply with corporate procedures and government laws on Fair Housing.
Participate in Turn-related activities, including move-in and move-out days, unit inspections, and trash-outs.