Community Ambassador - Legacy on Rio

Landmark Properties•Austin, TX

13d

About The Position

The Community Ambassador is at the forefront of the community and delivers exceptional service to prospective and current residents to help maximize occupancy. The role guides prospective residents through the leasing process, assists with planning and participating in marketing and community events, and works toward sales goals set by the Associate Community Manager and Community Manager. The position reports to the Community Manager, has no direct reports, and requires no travel. It averages 15–20 hours per week, with availability for mornings, evenings, weekends, university closings, and extended hours during the turn period. The employee also participates in an on-call rotation and handles after-hours lockouts as needed. Responsibilities span leasing, marketing, resident experience, and property operations. The Community Ambassador explains housing contract terms, supports the sales process, promotes the community, responds to resident needs, maintains records, and helps prepare units for move-in. Duties may change as community needs evolve.

Requirements

High school diploma or equivalent.
Strong organization skills.
Dependability and self-discipline.
Proficiency in Microsoft Office Suite or related software.
Availability to work an average of 15–20 hours per week, including morning, evening, and weekend hours, university closings, and extended hours during the turn period as necessary.
Ability to frequently stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Pursuing a bachelor's degree in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, or Public Relations.
Entrata experience.

Responsibilities

Understand the Housing Contract and related addendums and clearly communicate their terms to prospective residents, residents, and guarantors.
Complete sales and leasing activities in accordance with V.I.B.E.S. training guidelines, including generating leads, completing guest cards, scheduling and conducting tours, and following up with leads.
Assist with community promotion through social media and on- and off-campus marketing events.
Assist with email and text campaigns using the Property Management Software.
Maintain a positive community environment and encourage participation in Residence Life activities.
Assist with resolving resident concerns or conflicts and escalate issues to the appropriate manager as needed.
Perform daily opening and closing checklists, inspect the model and tour route, and perform housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond to internet and telephone inquiries in a timely and professional manner.
Enter maintenance requests as needed.
Keep detailed activity logs in prospect and resident accounts.
Label and log packages and send resident notifications as needed.
Enforce community policies and procedures in accordance with the Housing Contract and report contract violations to the Community Manager.
Comply with corporate procedures and government laws on Fair Housing.
Participate in turn-related activities, including move-in and move-out days, unit inspections and trash-outs, and unit make-readies such as cleaning, painting, and furniture placement.
Complete additional tasks assigned by the Community Manager.
Participate in the on-call rotation and perform after-hours lockouts as needed.