Senior Community Manager - Encanto Lofts - Albuquerque, NM

Bryten•Albuquerque, NM

2d•$80,000 - $85,000•Onsite

About The Position

The Senior Community Manager leads daily operations at Encanto Lofts, managing the property team and supporting a welcoming, inclusive resident community. The role oversees property finances and administration, resident services, leasing compliance, maintenance coordination, safety, and client reporting. The position requires on-site work as scheduled; assignments, location, schedule, and hours may change based on business needs or owner/client requests.

Requirements

At least 2 years of multifamily leasing management experience, with multiple years of leasing experience.
High school diploma or equivalent.
Strong financial skills or background to manage property budgets, accounts, and rent collections.
Strong administrative, organizational, time-management, scheduling, and prioritization skills.
Ability to coordinate work with vendors and contractors for property projects.
Ability to effectively and professionally support property team members with daily procedures and processes.
Strong computer skills, including working knowledge of Microsoft Office Suite (Outlook, Teams, Word, and Excel).
Great customer service and excellent communication skills; relevant experience may come from property management, hospitality, retail service, or similar settings.
Positive and professional image and a strong leadership orientation.
Valid driver’s license, current automobile insurance, and reliable transportation.

Nice To Haves

Bachelor’s degree in business or a related field.
Property management software database experience.
Bilingual ability.

Responsibilities

Lead the property team in daily community operations and maintain an engaging, motivating presence.
Establish maintenance and team schedules and hold team members accountable for performance and engagement.
Coach and develop team members and support an inclusive workplace.
Manage the property budget, accounts, rent collections, and tenant notices using software to ensure accurate and timely processes.
Review applications and background and credit checks to ensure required processes and procedures are followed.
Conduct file audits, maintain compliance, and file taxes.
Report escalated problems or issues to the Asset Director.
Prepare client reports and gather supporting documentation for regular client meetings.
Communicate operational variances, concerns, and positive impacts promptly, taking a solution-driven approach to meeting goals and initiatives.
Enforce company policies and procedures for documentation related to new leases and resident recertifications.
Greet residents, applicants, and others courteously and respectfully.
Respond to and resolve residents’ questions, concerns, and complaints promptly.
Inspect property conditions and coordinate maintenance activities to meet applicable regulations and support the community’s curb appeal and amenities.
Investigate complaints and resolve conflicts.
Secure the property, implement safety precautions, respond to emergencies, report as required, and complete documentation.
Ensure work-related activities comply with requirements in a fair, ethical, and consistent manner.
Perform other tasks as assigned.