Community Case Manager, Adult Collaborative Care - Get a FREE Master’s Degree in Clinical Mental Health Counseling!

Center for Life Management•Derry, NH

About The Position

Center for Life Management (CLM) provides outpatient and community-based mental health services for adults and elders. The Community Case Manager provides treatment and care planning, resource identification and coordination, benefit coordination, service monitoring, and community-based support to help clients improve symptoms and functioning, increase independence, and achieve personal wellness goals. The position primarily serves individuals in Adult Services and also supports clients receiving Collaborative Care services. The Case Manager works collaboratively with CLM programs, healthcare providers, natural supports, and community partners to address clients’ mental, behavioral, physical, and social needs. Services include assessment and care planning, help obtaining medical coverage, advocacy and service coordination, community-based counseling, coping-strategy development, family training and counseling, psychoeducation, evidence-informed practices, and crisis intervention. The role also requires timely and accurate documentation, collaboration with treatment teams, meeting case-management contact and billable-service expectations, and participation on committees as assigned. This is a full-time, 40-hour-per-week, non-exempt position. Work is primarily office-based and/or remote via telehealth, with some visits to clients in the community and their homes. Reliable transportation, a clean driving record, and proof of auto insurance are required.

Requirements

A bachelor’s degree in a health-related field is preferred; an associate’s degree in a health-related field may be considered with at least two years of direct-service experience.
Ability to exercise sound clinical judgment in routine, urgent, and emergent situations.
Proficient computer skills, particularly with Microsoft Office applications.
Ability to document effectively and efficiently in clinical work.
Ability to navigate an electronic health record.
Ability and desire to work as part of a clinical team while also working independently with minimal supervision.
Ability to learn and effectively practice new clinical skills as agency needs and services evolve.
Effective communication and organizational skills, and ability to multitask.
Reliable transportation, a clean driving record, and proof of auto insurance coverage.

Nice To Haves

Bachelor’s degree in a health-related field such as Social Work, Mental Health Counseling, Psychology, Nursing, or Human Services.
Case management or case coordination experience.

Responsibilities

Assess individuals and develop care plans specifying presenting problems, objectives, interventions, and desired outcomes.
Assist clients with applying for and maintaining medical coverage to support access to whole-health care and treatment.
Provide outreach, advocacy, coordination, resource identification, linkage, and monitoring of internal and external supports and services.
Provide counseling in clients’ homes or other community settings as appropriate to their treatment plans.
Develop, apply, and reinforce coping strategies to reduce or ameliorate symptoms and behaviors that interfere with functioning and goal achievement.
Provide Family Training and Counseling services when clinically appropriate to educate and support family members and other natural supports.
Provide psychoeducation and use evidence-based and evidence-informed practices, including Illness Management and Recovery when appropriate.
Provide crisis intervention and supports during acute symptom exacerbations to help ensure client safety at home and in the community.
Complete timely, accurate, and thorough documentation in accordance with agency policies and federal and state standards.
Collaborate with treatment team members, natural supports, and external providers to promote continuity of care.
Meet required monthly case-management contact expectations and weekly billable-service hours.
Serve on internal and external committees as determined by the supervisor.
Protect the integrity, confidentiality, and rights of patients and represent CLM professionally.
Maintain professional memberships, licenses, accreditation, and certifications as applicable.
Perform other duties as assigned by the supervisor.

Benefits

Comprehensive health insurance, including medical, dental, and vision.
Health Reimbursement Arrangement.
Flexible Spending Account.
Paid earned time, starting at three weeks in year one and capped at six weeks.
Eight paid holidays and a bonus birthday holiday in the employee’s birth month.
403(b) retirement savings plan with a 3% company contribution after one year of employment.
Company-paid life insurance.
Company-paid short- and long-term disability insurance.
Company-paid Accidental Death and Dismemberment Insurance.
Employee Assistance Program accessible to staff and their natural supports.
Company-issued cell phone and laptop as needed for the role.
Scholarship for professional advancement.
Mileage reimbursement for applicable positions.
On-the-job training and continuing education opportunities.
Supportive work environment and opportunities for career growth.
Flexible work schedule.
Tuition coverage for an eligible Master of Science in Clinical Mental Health Counseling program through New England College, subject to program eligibility and requirements; the employee is responsible for any applicable taxable portion of tuition remission.