Senior Case Manager, Adult Department - Get a FREE Master’s Degree in Clinical Mental Health Counseling!

Center for Life Management•Derry, NH

12d

About The Position

Center for Life Management (CLM) provides outpatient mental health services to adults and elders, including people ages 18 and older experiencing severe and persistent mental illness and/or co-occurring disorders. The Senior Adult Case Manager provides administrative and clinical supervision to direct staff and delivers case management and community-based clinical support to help clients improve symptoms, functioning, and wellness. The role trains adult department case managers; provides regular supervision and performance feedback; reviews productivity; supports scheduling and payroll responsibilities for designated staff; and works with the Adult Case Management Supervisor to support efficient service delivery and client outcomes. The position also provides direct case management contacts and billable services, with eligibility for incentive pay for exceeding productivity expectations. The Senior Case Manager and team assess clients, develop treatment and care plans, coordinate benefits and services, connect clients with resources, and provide community-based counseling, Functional Support Services, Individual Therapeutic Behavioral Services, and crisis intervention. The role collaborates with treatment teams, natural supports, and external providers, and is responsible for professional conduct, confidentiality, timely documentation, and compliance with agency and government standards. This is a full-time, 40-hour-per-week position. Work is primarily office-based and/or remote through telehealth, with some visits to clients in the community and their homes. Reliable transportation, a clean driving record, and proof of auto insurance are required. CLM offers eligible staff the opportunity to earn a Master of Science in Clinical Mental Health Counseling through a partnership with New England College. Participation requires at least nine months as a regular, full-time employee in good standing, a bachelor’s degree, a five-year full-time employment commitment from program participation, and maintenance of a B average. CLM covers tuition; the employee is responsible for any applicable taxable portion of tuition remission.

Requirements

Two years of full-time clinical experience.
Bachelor’s degree preferred; an associate degree may qualify.
Ability to exercise sound clinical judgment in routine, urgent, and emergent clinical situations.
Proficient computer skills and knowledge of Microsoft Office applications, including Word, Excel, Publisher, PowerPoint, Outlook, and Teams.
Ability to document clinical work effectively and efficiently.
Ability to navigate an electronic health record.
Ability and willingness to work as part of a clinical team while also being self-directed and motivated with minimal supervision.
Ability to acquire and effectively practice new clinical skills as agency needs and services evolve.
Effective communication and organizational skills, and ability to multitask.
Reliable transportation, a clean driving record, and proof of auto insurance coverage.

Responsibilities

Train new and experienced adult department case managers in documentation, assessments, care plans, benefits, resources, treatment planning, ANSA, crisis planning, Functional Support Services, and note and care-plan attestations.
Provide regularly scheduled case management supervision to assigned staff, including case reviews and weekly and monthly productivity-report reviews.
Provide backup supervision and support to other case managers when the Case Management Supervisor is absent.
Manage time-off requests and weekly payroll for designated staff.
Work with the Adult Case Management Supervisor to improve service efficiency and effectiveness and meet client-outcome, productivity, and budget expectations.
Review monthly case management and weekly Functional Support Services productivity and help staff meet expectations.
Provide ongoing performance feedback and complete formal performance reviews.
Meet required monthly case management contacts and weekly billable-service hours; incentive pay may be available for exceeding productivity expectations.
Participate in leadership and team meetings and promote a cooperative, supportive environment that encourages teamwork and professional growth.
Ensure that staff provide individual assessments and develop treatment and care plans with presenting problems, objectives, interventions, and desired outcomes.
Help clients apply for and maintain medical coverage that supports access to whole-health care and treatment.
Provide outreach, advocacy, coordination, resource identification, linkage, and monitoring of internal and external supports and services.
Provide counseling and Functional Support Services in clients’ homes or other community settings as appropriate to their treatment plans.
Provide Individual Therapeutic Behavioral Services to develop and reinforce coping strategies and reduce symptoms and behaviors that interfere with functioning and goals.
Provide crisis intervention during acute symptom exacerbations to support client safety at home and in the community.
Collaborate with treatment team members, natural supports, and external providers to ensure continuity of care.
Serve on internal and external committees as directed by the supervisor.
Protect client integrity, confidentiality, and rights; provide required services and timely documentation in accordance with agency policies and federal and state standards.
Maintain professional memberships, licenses, accreditation, and certifications, and represent CLM professionally.
Perform other duties assigned by the supervisor.

Benefits

Comprehensive medical, dental, and vision insurance
Health Reimbursement Arrangement
Flexible Spending Account
Paid earned time: three weeks in year one, capped at six weeks
Eight paid holidays, plus a bonus birthday holiday during the employee’s birth month
403(b) retirement savings plan with a 3% company contribution after one year of employment
Company-paid life insurance
Company-paid short- and long-term disability insurance
Company-paid Accidental Death and Dismemberment Insurance
Employee Assistance Program accessible to staff and their natural supports
Company-issued cell phone and laptop as needed for the role
Scholarship for professional advancement
Mileage reimbursement for applicable positions
On-the-job training and continuing education opportunities
Supportive work environment and opportunities for career growth
Flexible work schedule
Tuition coverage for the Master of Science in Clinical Mental Health Counseling program, subject to eligibility and program requirements; employee is responsible for any applicable taxable portion of tuition remission
Incentive pay may be available for exceeding productivity expectations