Community Manager

Avanath•South Gate, CA

About The Position

The Community Manager oversees the assigned community efficiently and profitably while fostering resident and associate satisfaction and well-being in alignment with company and owner goals. The role calls for professionalism, positive engagement, strong relationship-building, and a collaborative approach with residents, staff, vendor partners, regulatory agencies, and social services. The Community Manager listens and responds professionally to concerns, seeks appropriate organizational resources, and helps residents and staff feel heard and valued. The role manages resident relations and customer service, community finances and budgets, on-site operations, staff leadership, regulatory compliance, and the physical presentation of the community. The Community Manager is classified as essential staff and is expected to report to work and follow safety and business protocols. The compensation range is $25–$27 USD.

Requirements

5–7 years of experience in the property management industry.
At least 2 years of experience as a community or property manager.
Demonstrated ability to de-escalate and respond to resident concerns.
Proven effective and efficient leadership experience.
Knowledge of LIHTC and tax credit qualifications.
Strong interpersonal, verbal, and written communication skills.
Ability to interact effectively with senior executives.
Ability to work well under time and other constraints.
Professional presentation and appearance.
Familiarity and ability with Microsoft Office (Word, Excel, and PowerPoint), the internet, and email.

Responsibilities

Oversee the community’s operations efficiently and profitably while supporting resident and associate satisfaction and well-being.
Build constructive relationships with residents, staff, vendor partners, regulatory agencies, and social services partners.
Listen and respond professionally to resident and staff concerns, seeking organizational resources and senior leadership support as needed.
Ensure a positive resident experience throughout the resident life cycle, from move-in to move-out.
Establish a system for providing resident services, acknowledging complaints promptly, and taking timely corrective action.
Advocate for residents by communicating concerns to senior leadership and serve as a resource for issues affecting community living.
Organize resident events and retention programs, refer residents to appropriate services and agencies, and maintain confidential files for each resident.
Regularly review the community’s budget comparison and understand its financial health.
Support financial growth through marketing and leasing residential units and pursuing additional revenue lines.
Manage budgets, rent rolls, projections, and occupancy goals, and implement a system to achieve 0% rent delinquency.
Prepare accurate and timely monthly reports and financial statements.
Prepare the Property Annual Operating Budget with the Regional Manager and submit subsidy vouchers when applicable.
Oversee large capital projects and coordinate communication among departments when applicable.
Set and communicate immediate and long-term goals for team members and coordinate on-site operations, including budget implementation, compliance, vendors, contractor work, rent collections, and accounts payable.
Provide regular feedback, training, and development; assess employee performance; recognize strong performance; and establish clear expectations for underperformance.
Promote collaboration, inclusivity, trust, transparency, and effective communication with residents, community members, agencies, owners, and team members.
Respond to team member concerns, maintenance conditions, resident problems, security breaches, and emergencies.
Create and supervise personnel schedules to support operational efficiency and maintain the community’s curb appeal.
Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other laws applicable to the apartment industry.
Meet applicable local, state, and federal compliance and eligibility requirements; follow employee and management handbooks; and respond to potential housing violations and liability concerns.
Seek approval and guidance from the Regional Manager within specified parameters.
Report to work as essential staff and adhere to safety and business protocols.