Community Manager

Lyon Management Group•Fullerton, CA

13d•Onsite

About The Position

Lyon Living is hiring a full-time Community Manager for Las Palmas, its property in Fullerton, California. The role oversees the daily management and coordination of apartment community operations, with a focus on customer service, leasing, rent collection, regulatory compliance, inspections, resident retention, and supervision of office staff. The position also coordinates with maintenance, retail tenants, vendors, and Lyon Living leadership to maintain the property and meet operational and financial goals. The role requires attendance at offsite meetings, visits to other company-operated locations, purchases from offsite vendors, and other work away from the assigned property. Candidates must have a valid driver’s license or be able to use alternative transportation at their own expense to reach destinations in a comparable time. Employees who drive their own vehicle for work must have a valid driver’s license and provide proof of insurance, and may be subject to a DMV record search. Employment is contingent on a pre-employment background check and drug screening. Lyon Living participates in E-Verify and is an Equal Opportunity Employer.

Requirements

High school graduation or an equivalent combination of education, training, or experience that provides the required knowledge, skills, and abilities.
At least three years of experience in management and supervision of at least two employees.
Intermediate to advanced experience with accounting and/or mathematical functions.
Intermediate to advanced experience with financial law and apartment management law.
Knowledge of and compliance with federal and state labor and housing laws.
Strong customer service skills.
Ability to write and analyze detailed reports and documents.
Efficient communication, organizational, and time-management skills.
Ability to understand and respond to common inquiries or complaints from customers, employees, and community members.
Ability to define problems, collect data, establish facts, draw valid conclusions, and suggest resolutions.
Intermediate to advanced knowledge of Onesite and Microsoft Office.
Valid driver’s license or access to alternative transportation at the employee’s expense for required work travel.
Employees using their own vehicle for work must have a valid driver’s license and provide proof of insurance; they may be subject to a DMV record search.
Successful completion of a pre-employment background check and drug screening.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Prepare, implement, and maintain a cost-effective property budget with assistance from the Director of Property Operations.
Maximize gross rent and miscellaneous income through rent increases, lease renewal increases, and collection of fees and special charges.
Monitor vacancies, delinquent rents, and concessions proactively, and develop strategies to exceed budgeted NOI.
Control expenditures by ensuring products and vendor and subcontractor services align with the operating budget while maintaining the property in superior condition.
Review financial reports daily, weekly, and monthly; prepare monthly progress reports and action plans.
Interview, screen, and select qualified employees in accordance with labor laws and company policies and procedures.
Train and develop personnel through an effective training program.
Review resident maintenance-request scheduling and assist the Maintenance Supervisor in overseeing timely, quality service according to priority.
Inspect vacant apartments daily for market readiness and communicate unacceptable conditions to the Maintenance Supervisor.
Recommend cost-effective savings and time-efficient programs or ideas to the Director of Property Operations.
Conduct property inspections covering asset preservation, property condition, and safety compliance; ensure routine maintenance is completed accurately and on time.
Coordinate communications between Lyon Living and on-site retail tenants.
Address declining employee performance in a timely manner in accordance with company policies and procedures.
Implement resident retention programs and ongoing social activities.
Complete and submit timesheet edits, timesheets to payroll, miscellaneous tracking reports, and safety reports on time.
Follow company purchase-order procedures.
Generate traffic by reviewing the marketing program, including auditing box scores, advertising sources, and off-site marketing.