Community Manager

Jones Street Residential•Shrewsbury, MA

4d•$90,000 - $95,000

About The Position

The Community Manager oversees the day-to-day activities of an apartment community and is accountable for achieving its financial, operational, and business objectives. The role provides customer service and fosters a strong sense of community among residents. The Community Manager supervises on-site staff and ensures operations function properly and in accordance with company standards.

Requirements

2–5 years of property management experience.
Experience with market-rate communities.
Strong computer skills, especially in Microsoft Office Suite and Yardi Voyager.
Working knowledge of applicable landlord-tenant laws, Fair Housing regulations, and other laws related to property-specific guidelines and occupancy standards.
Detail-oriented with strong organizational skills and the ability to see the big picture.
Ability to identify and resolve problems promptly and gather and analyze information skillfully.
Ability to work effectively with external vendors and customers, maintain a professional demeanor, and build constructive working relationships.

Nice To Haves

Bachelor’s degree preferred.
Lease-up experience preferred.

Responsibilities

Ensure the property is rented to full capacity by using marketing strategies to attract prospective residents and improve closing techniques.
Understand financial goals and operate the asset in the owners’ best interest and in accordance with company requirements.
Maintain accurate records of community transactions and submit rent rolls, delinquency reports, move-in and move-out records, invoices, and other records on time.
Address resident concerns and requests promptly to improve resident satisfaction.
Develop and/or implement resident retention programs, including resident functions, special promotions, and monthly newsletters.
Maintain the community’s appearance; ensure service requests are recorded, communicated to maintenance, and completed promptly.
Train, instruct, and lead staff; provide daily or weekly staff schedules and assignments.
Generate necessary legal actions and documents and process them in accordance with state and company guidelines.
Respond appropriately to community emergencies involving staff and residents, including criminal activity, injuries, fires, floods, and freezes; distribute company- or community-issued notices.
Maximize income and minimize expenses.
Deliver accurate and timely property reports.
Manage the leasing and renewal process by guiding the team in effective sales and customer-service retention strategies.
Train and develop employees to help the team reach its potential.
Achieve 95% occupancy and 95% portfolio rent collections.
Perform unit inspections as needed while maintaining property value and curb appeal.
Comply with Jones Street Residential policies and procedures.
Perform other duties as required.