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Senior Manager, Software Engineering Global Services Technology

American Express•Phoenix, AZ
•Hybrid

About The Position

American Express @ Work helps large and global companies manage their Corporate Card and Corporate Purchasing Card programs more efficiently online. From performing everyday administrative tasks and account maintenance, to accessing reports and utilizing reconciliation solutions, @ Work enables fast, efficient, and effective corporate card program management resulting in time and cost savings for our customers. We’re looking for a Senior Engineering Manager to join American Express @ Work engineering team. This next generation digital platform is designed to give global client’s best in class digital experience for more control over their corporate program. The core capability Management team will design, build next generation cloud native capabilities to support digital and data experience. This team will work across other @ Work capability teams on integration and common component builds.

Requirements

  • Strong commercial card and non-card system acumen to drive technical vision and drives project execution for large-scale digital data systems.
  • Has exceptional experience leading industry differentiable digital and data domains at scale
  • Various technical domains and systems skills to design and develop fault tolerant systems
  • Experience with design and architect cloud native solutions for global entities
  • Hands-on experience in building complex digital and data platforms across large organization.
  • Ability to review and debug code is essential.
  • Critical thinking to solve complex business and technical problems
  • Lead, contribute and collaborate with enterprise shared service teams with creativity and outside-in perspective.
  • Able to lead with automation, engineering excellence and efficiency mindset and guide teams to adopt those in their delivery pipeline
  • Able to hold the technical quality bar high and for the team as well
  • Enjoy solving complex problems and innovate efficiently by working with future technologies.
  • Manage stakeholders and senior leaders with conviction and clarity
  • Able to drive solutions, delivery and architecture for the future
  • Lead and work with innovative, external perspective
  • Proven ability to coach, manage, and grow individuals and teams effectively.
  • 10 + years of software development experience in a professional environment and/or comparable experience
  • Extensive hands-on experience with the design and development of complex, large scale distributed applications and products that require a deep understanding of architectural patterns, software development best practices, relational and non-relational databases, and automated testing.
  • Bachelor’s degree in computer science, computer science engineering, or related experience required; advanced degree preferred
  • Hands-on coding experience in the following technology environment - React, Java Script, Redux, NodeJS, GraphQL, REST based APIs, Java, PostgreSQL, Akamai, AWS, Google Cloud Platform, Microsoft Azure, GoLang, Kotlin, DB2, Spring framework.
  • Experience with CI/CD tools such as GitHub, GitHub Actions, Jenkins, Sonar
  • Experience with testing tools such as Selenium, Cucumber, WebDriver IO, Karate, Junit, JMeter, LoadRunner, PostMan, WireMock, and others

Nice To Haves

  • Experience with logging and observability tools such as DynaTrace, Prometheus, Splunk, and others
  • Experience with GitHub CoPilot
  • Experience with Cloud providers such as AWS, GCP, and Azure
  • Experience with Scrum, Kanban, or another Agile application development methodology
  • Demonstrated experience coaching, mentoring, and developing technical professionals.
  • Excellent verbal and written communications skills required, with ability to create and deliver effective presentations to upper management and architects

Responsibilities

  • Perform technical aspects of software development
  • Function as a leader on a software engineering team by contributing to software builds through consistent development practices (tools, common components, and documentation)
  • Lead code reviews and ensure higher standard of code quality
  • Debug software components and identify code defects for remediation
  • Lead engineering team with higher integrity and guidance
  • Mentor and guide direct engineering reports
  • Lead stakeholder management, product integration discussion
  • Leads the deployment, support, and monitoring of software across test, integration, and production environments.
  • Empower teams to automate deployments in test or production environments
  • Empower teams to automatically scale applications based on demand projections
  • Ensure team adheres to security and regulatory best practices
  • Takes accountability for the success of the team achieving their goals
  • Drives the team’s strategy and prioritizes initiatives
  • Influence team members by challenging status quo, demonstrating risk taking, and implementing creative ideas
  • Be a productivity multiplier for your team by analyzing your workflow and contributing to enable the team to be more effective, productive, and demonstrating faster and stronger results.

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

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