(USA) GM Coach

Walmart • Ottawa, KS

9d • $65,000 - $100,000 • Onsite

About The Position

The GM Coach leads and develops teams, teaches and trains associates, listens actively, tours stores, and provides feedback. The role communicates and collaborates across associate levels on store operations, technology, business initiatives, merchandising, and company direction. It introduces and leads change efforts and provides guidance to implement business solutions and achieve business objectives.

The GM Coach models customer service standards and the One Best Way (OBW) service model, supports customer service initiatives and community outreach, resolves customer needs and complaints, and creates action plans to address deficiencies and improve customer experience.

The role drives financial performance and sales for a designated store area by reviewing profit-and-loss statements, contributing to budgeting and forecasting, controlling expenses, monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes, and addressing shrink to achieve sales and profit goals.

The GM Coach supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and fostering belonging. The role coordinates work and stakeholder relationships, tracks goals and results, identifies improvement opportunities, promotes continuous learning and adaptability, and ensures compliance with company policies, values, ethics, and integrity standards.

Walmart describes the role’s behavioral expectations through its values: Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence. The position is based at 2101 S Princeton St, Ottawa, KS 66067-4007. The annual salary range is $65,000–$100,000, with additional annual or quarterly performance bonuses and possible location- or complexity-based compensation differentials.

Requirements

• 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, train, develop, and provide feedback to store associates; communicate store operations, technology, merchandising, business initiatives, and company direction.
• Lead change efforts and set clear expectations and guidance for implementing business solutions and meeting business objectives.
• Model customer service standards and the One Best Way service model; support customer-service and community-outreach initiatives.
• Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
• Drive sales and financial performance for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop action plans to mitigate shrink and meet sales and profit goals.
• Hire, train, mentor, supervise, and develop associates; assign duties, set expectations, provide recognition, and support staffing needs.
• Build relationships with key stakeholders, coordinate activities, communicate goals, measure progress, and address improvement opportunities.
• Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
• Promote a workplace where associates feel seen, supported, connected, and able to thrive; encourage learning, continuous improvement, and adoption of new technologies and skills.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards; annual or quarterly performance bonuses are specified for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree