(USA) GM Coach

Walmart•Myrtle Beach, SC

11d•Onsite

About The Position

The GM Coach leads and develops teams while overseeing store operations and business performance in a designated area. The role teaches and trains associates, listens to their feedback, communicates company direction and business initiatives, supports change efforts, and sets clear expectations. It models exceptional customer service, resolves customer concerns, and leads process improvements to deliver a high-quality customer experience. The GM Coach drives financial performance and sales by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, and developing plans to achieve sales and profit goals while mitigating shrink. The position hires, trains, mentors, recognizes, and supervises associates; builds an inclusive workplace; and develops qualified talent to meet staffing needs. It coordinates work with stakeholders, tracks progress toward objectives, addresses improvement opportunities, and ensures compliance with company policies, values, and standards of ethics and integrity. The role is expected to demonstrate Walmart’s leadership behaviors: respect individuals, act with integrity, serve customers and members, and strive for excellence. This includes building trusting relationships, fostering belonging, acting transparently and accountably, making data-informed decisions, supporting continuous improvement, and encouraging learning and adaptation to change.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop associates; listen to associates and provide feedback through store tours and other interactions.
Communicate and collaborate with associates at all levels regarding store operations, technology, business initiatives, merchandising, and company direction.
Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
Model and support customer-service standards, resolve customer needs and complaints, and lead action plans and process improvements to improve customer experience.
Review profit-and-loss statements and support budgeting, forecasting, expense control, and sales and profit performance for the designated business area.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink.
Hire, train, mentor, assign duties to, recognize, and supervise associates; communicate expectations and develop talent to meet staffing needs.
Build relationships with key stakeholders, coordinate job-related activities, communicate goals, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
Promote a culture of belonging, collaboration, accountability, continuous learning, and customer-focused decision-making.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase plan, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Paid time off and/or paid personal time off that may be used for vacation, sick leave, holidays, or other purposes.