(USA) GM Coach

Walmart • Aurora, OH

6d • $65,000 - $100,000 • Onsite

About The Position

The GM Coach leads and develops teams while driving customer service, financial performance, sales, and operational execution in a designated store area. The role teaches and trains associates, tours the store to observe operations and provide feedback, communicates company initiatives and direction, leads change, and sets clear expectations. It models Walmart’s One Best Way service standards and supports customer-service initiatives, issue resolution, action planning, and process improvement. The GM Coach reviews profit-and-loss statements, assists with budgeting and forecasting, controls expenses, oversees merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops plans to reduce shrink and achieve sales and profit goals. The position also supervises, hires, trains, mentors, and recognizes associates; coordinates work and stakeholder relationships; measures progress; identifies improvement opportunities; and ensures compliance with company policies, values, ethics, and business practices. Walmart’s leadership expectations include respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

The position is based at the Walmart location at 7235 Market Place Dr, Aurora, Ohio. The annual salary range is $65,000–$100,000, with annual or quarterly performance bonuses and possible additional compensation based on location or complex-store factors. Walmart describes benefits including health coverage, financial benefits, paid time off and leave, disability coverage, discounts, and education assistance; eligibility and terms may vary.

Requirements

• Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Successful completion of all job-required trainings and assessments.
• For facilities that sell firearms, successful completion of a firearms-specific criminal background check and firearms authorized training is required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, teach, train, and develop teams; tour stores, observe operations, listen to associates, and provide feedback.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, establish clear expectations, and guide teams in implementing business solutions and meeting objectives.
• Model Walmart’s One Best Way customer-service standards and support customer-service and community outreach initiatives.
• Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and lead process improvements that support a high-quality customer experience.
• Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, supervise, assign duties to, recognize, and develop associates; set expectations, promote belonging, and help meet staffing needs.
• Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships, support plans and initiatives, set goals, measure progress, and address improvement opportunities.
• Ensure compliance with company policies and procedures, and support the company mission, values, ethics, and integrity standards.
• Promote a respectful and inclusive workplace, build trusting relationships, communicate effectively, attract and retain talent, and support associate development.
• Use data and analysis to make decisions, balance priorities, adapt to customer shopping needs, encourage continuous improvement and learning, and support the use of new technologies and skills.
• Attend and successfully complete required job trainings and assessments.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees and certificates.
• Annual or quarterly performance bonuses.
• Possible additional compensation based on regional pay zone or complex-store factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree