(USA) GM Coach

Walmart•Cheboygan, MI

9d•$65,000 - $100,000•Onsite

About The Position

The GM Coach leads and develops teams, supports store operations, and drives customer service, sales, and financial performance in a designated store area. The role includes coaching associates through training, store tours, feedback, and communication about business initiatives, merchandising, technology, and company direction. The GM Coach also leads change efforts and provides expectations and guidance to implement business solutions. The position models Walmart’s One Best Way service standards and supports customer-service initiatives, resolves customer needs and complaints, and leads process improvements. It reviews profit-and-loss performance, assists with budgeting and forecasting, manages expenses, and oversees merchandise presentation, seasonal transitions, inventory flow, operational processes, and shrink-reduction plans. The GM Coach hires, trains, mentors, recognizes, and supervises associates; assigns duties and sets expectations; and supports staffing and associate development. The role coordinates work with stakeholders, tracks goals and results, addresses improvement opportunities, and promotes continuous learning and adaptability. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The role promotes a culture of belonging, collaboration, accountability, customer focus, integrity, and continuous improvement. Walmart offers competitive pay, performance-based bonuses, and benefits. The annual salary range is $65,000–$100,000, with additional compensation potentially including annual or quarterly performance bonuses, regional pay zone differentials, and complex-structure compensation. A state pay differential may apply where required by law.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead and develop teams through training, active listening, store tours, and feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model and demonstrate customer-service standards and support customer-service initiatives.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, recognize, and supervise associates; assign duties and set clear expectations.
Promote a sense of belonging and develop qualified associates to meet staffing needs and support company growth.
Coordinate and oversee job-related activities and assignments, maintaining relationships with key stakeholders and supporting business and customer needs.
Set goals and objectives, build accountability, measure progress, identify improvement opportunities, and demonstrate adaptability and continuous learning.
Ensure compliance with company policies and procedures and support the company’s mission, values, and standards of ethics and integrity.
Promote high standards of integrity, ethics, and compliance, and support Walmart’s goal of becoming a regenerative company through positive impact, belonging, waste reduction, and local giving.
Make decisions using data, insights, and analysis while putting customers first and balancing short- and long-term priorities.
Encourage learning, calculated risk-taking, resilience, continuous improvement, and adoption of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards and annual or quarterly performance bonuses.
Regional Pay Zone differential based on location for certain positions.
Complex Structure additional compensation for certain positions.
State pay differential where applicable.