(USA) GM Coach

Walmart•San Diego, CA

4d•Onsite

About The Position

The GM Coach leads and develops teams while overseeing store operations, customer service, sales, and financial performance in a designated business area. The role teaches and trains associates, tours stores to provide feedback, communicates company direction and business initiatives, and helps implement change and business solutions. It models Walmart’s One Best Way service standards and supports customer-service initiatives, issue resolution, and process improvements to provide a high-quality customer experience. The GM Coach reviews profit-and-loss statements and supports budgeting, forecasting, and expense control. The role monitors merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops action plans to reduce shrink and achieve sales and profit goals. It hires, trains, mentors, recognizes, and supervises associates; assigns duties and sets expectations; and develops talent and staffing to support business needs. The position coordinates work with stakeholders, tracks progress toward goals, addresses improvement opportunities, and promotes adaptability and continuous learning. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The role is expected to foster belonging, put customers first, make data-informed decisions, encourage learning and technological adoption, and support Walmart’s goal of becoming a regenerative company.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
At facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
At facilities that sell only ammunition where state-specific requirements apply, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop teams; tour stores and provide feedback to associates.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
Model and support One Best Way customer service standards and customer-service initiatives; resolve customer needs, complaints, and issues.
Develop action plans to correct service deficiencies and lead process improvements that support a high-quality customer experience.
Review and evaluate profit-and-loss statements and assist with budgeting, forecasting, and expense control in the designated business area.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize associates; assign duties and communicate expectations consistently.
Promote belonging and develop qualified associates to meet staffing needs and business growth potential.
Coordinate and oversee job-related activities and assignments; maintain stakeholder relationships and support plans and initiatives that meet customer and business needs.
Set and communicate goals, build accountability, measure progress, identify improvement opportunities, and demonstrate adaptability and continuous learning.
Ensure compliance with company policies and procedures and support the company mission, values, and standards of ethics and integrity.
Foster a respectful, collaborative, inclusive, and high-performing workplace; attract, retain, empower, and develop talent.
Use data, insights, and analysis to make decisions while considering customers, associates, shareholders, suppliers, business partners, and communities.
Encourage continuous improvement, adoption of new technologies and skills, and learning through change.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees covered for eligible programs.
Performance-based bonus awards, including annual or quarterly bonuses.