(USA) Front End Coach

Walmart • Tallahassee, FL

10d • $65,000 - $100,000 • Onsite

About The Position

The Front End Coach leads and develops teams, teaches and trains associates, listens actively, tours the store and provides feedback, and communicates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction. The role leads change efforts, sets clear expectations, and guides teams in implementing business solutions and achieving business objectives.

The position models exceptional customer service by demonstrating the One Best Way service model, supporting customer-service initiatives, resolving customer needs and complaints, and implementing action plans and process improvements to deliver a high-quality customer experience. It drives the financial performance and sales of the designated store area by reviewing profit-and-loss statements, assisting with budgets and forecasts, controlling expenses, overseeing merchandise presentation, seasonal transitions, inventory flow and operational processes, and addressing shrink to achieve sales and profit goals.

The Front End Coach supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognition, and development. The role coordinates work with key stakeholders, tracks goals and results, identifies improvement opportunities, promotes continuous learning and adaptability, and ensures compliance with company policies, values, ethics, and business practices. It is expected to foster belonging, build trusting and effective teams, act with integrity, serve customers and members, use data to guide decisions, and drive continuous improvement and adoption of new technologies.

The position is based at the Tallahassee, Florida store listed in the posting. The annual salary range is $65,000–$100,000, with additional annual or quarterly performance bonuses and possible location- or complexity-based compensation differentials. Walmart describes benefits that may include health coverage, retirement and stock purchase benefits, paid time off, leave benefits, disability coverage, discounts, education benefits, and other programs; eligibility and terms may vary.

Requirements

• At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• At facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, teach, train, and develop teams; actively listen to associates, tour the store, and provide feedback.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts, provide clear expectations and guidance, and help teams implement business solutions and meet objectives.
• Model exceptional customer service and the One Best Way service model; support customer-service initiatives and resolve customer needs, complaints, and issues.
• Develop and implement action plans to correct deficiencies and improve the quality of the customer experience.
• Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
• Supervise and develop hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognition, and ongoing development.
• Coordinate and oversee job-related activities and assignments; maintain relationships with stakeholders and support plans and initiatives addressing customer and business needs.
• Set and communicate goals, build accountability, measure progress, identify improvement opportunities, and demonstrate adaptability and continuous learning.
• Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity through action plans and guidance.
• Promote belonging, collaboration, trust, associate development, integrity, customer-focused decisions, and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, and parental, family care, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes, subject to classification, length of employment, and applicable terms.
• Live Better U education benefits for eligible full-time and part-time associates, including tuition, books, and fees for covered programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed