(USA) Front End Coach

Walmart•Colorado Springs, CO

3d•Onsite

About The Position

The Front End Coach leads and develops store teams, supports customer service initiatives, and drives the financial performance and sales of the designated store area. The role includes teaching and training associates, providing feedback, communicating store operations and company direction, and leading change efforts. The Coach models Walmart's customer service standards and ensures customer needs, complaints, and issues are resolved. The role reviews profit and loss statements, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation and inventory flow, and implements plans to reduce shrink and achieve sales and profit goals. It supervises and develops associates through hiring, training, mentoring, assignment of duties, setting expectations, recognition, and accountability. The Coach coordinates work with stakeholders, supports business initiatives, identifies improvement opportunities, ensures compliance with company policies, and promotes a culture of belonging, integrity, customer service, continuous learning, and excellence.

Requirements

Meet one of the following minimum qualification paths: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition in states with specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop teams; tour stores and provide feedback to associates.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
Model and demonstrate Walmart customer service standards and support customer service initiatives and community outreach programs.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve customer experience.
Drive financial performance and sales in the designated store area by reviewing profit and loss statements and managing budgeting, forecasting, and expenses.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Supervise, hire, train, mentor, and recognize associates; assign duties, set expectations, and develop qualified associates to meet staffing needs.
Build relationships with stakeholders, support plans and initiatives, communicate goals, measure progress, and identify improvement opportunities.
Ensure compliance with company policies and procedures and support the company's mission, values, and standards of ethics and integrity.
Promote belonging, collaboration, accountability, continuous learning, and the use of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts and Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit: Walmart-paid tuition, books, and fees for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Additional compensation may include a Regional Pay Zone differential or Complex Structure differential, and a state pay differential where applicable.