(USA) Front End Coach

Walmart•Ionia, MI

11d•Onsite

About The Position

The Front End Coach leads and develops store teams by teaching, training, actively listening to associates, touring stores, and providing feedback. The role communicates and collaborates across associate levels on store operations, technology, business initiatives, merchandising, and company direction. It leads change efforts, sets clear expectations, and guides teams in implementing business solutions and achieving objectives. The Coach models exceptional customer service and supports customer-service initiatives, including community outreach. The role helps resolve customer needs, complaints, and issues; develops action plans to address deficiencies; and leads process improvements that support a high-quality customer experience. The position drives financial performance and sales in the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, and monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes. It develops action plans to mitigate shrink and achieve sales and profit goals. The role supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and preparing qualified associates to meet staffing needs and support company growth. It coordinates work and initiatives, builds stakeholder relationships and accountability, measures progress, identifies improvement opportunities, and promotes adaptability and continuous learning. The Front End Coach ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The role models respect for individuals, integrity, customer service, and continuous improvement, while fostering belonging, developing talent, using data to guide decisions, and supporting Walmart’s goal of becoming a regenerative company.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required training and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop teams; listen to associates, tour stores, provide feedback, and communicate store operations and company direction.
Lead change efforts and provide clear expectations and guidance for implementing business solutions and meeting objectives.
Model exceptional customer service and support customer-service and community outreach initiatives.
Resolve customer needs, complaints, and issues; develop action plans to address deficiencies and improve customer experience processes.
Drive sales and financial performance in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, and recognize associates; assign duties, communicate expectations, and develop qualified associates to meet staffing needs.
Coordinate job-related activities and assignments, maintain stakeholder relationships, set objectives, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
Foster belonging and high-performing teams, develop talent, communicate collaboratively, use data and insights in decision-making, and promote continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with eligible tuition, books, and fees paid by Walmart.
Performance-based bonus awards and annual or quarterly performance bonuses.
Paid time off and/or protected paid time off usable for vacation, sick leave, holidays, or other purposes.